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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 13 views
  • Last reply by cor-el

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When I try to watch video on demand on my Xfinity account, Firefox crashes. The message says that shockwave Flash has crashed. If I choose Stop Plug-in, I get "Adobe Flash plug-in crashed." I have to open Explorer browser to be able to watch the shows on demand on my laptop. This problem disappeared when I updated to Windows 10. It seems to have returned. Am I alone with this issue?

All Replies (2)

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It seems you have multiple versions of flash installed. I suggest that you run adobes uninstall tool

and then reinstall the most recent version of flash

Modified by LostGod

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There is four of them:

  1. Shockwave Flash 11.9 r900
  2. Shockwave Flash 16.0 r0
  3. Shockwave Flash 18.0 r0
  4. Shockwave Flash 19.0 r0

You can find the latest Flash player versions for Firefox on this page:


You can check for problems with current Shockwave Flash plugin versions and try this:

See also: