Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't get into Spotify, when I click it doesn't load. Does have anything to do with private browsing

  • 2 replies
  • 2 have this problem
  • Last reply by cor-el

more options

I can not get Spotify to load from using facebook account. This happened in the last three days. I never had the problem before. I hit the tab and it just sits there like I didn't click it before.

All Replies (2)

more options

Have you attempted restarting Firefox using Safe mode to see if it fixes your problem?

more options

Firefox 42+ has a new Tracking Protection feature that is enabled by default in Private Browsing mode. You can see a shield icon at the left end of the location/address bar when you are in private browsing mode that some content is blocked. You can disable this feature in "Options/Preferences > Privacy".

  • Options/Preferences > Privacy: "Use Tracking Protection in Private Windows"

You can open the Web Console (Firefox menu button or Tools > Web Developer) to see what content is blocked. That are security entries that have a red bar for easy identification.