Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My 'options' on the 'tools' drop-down no longer works. Why?

  • 2 replies
  • 1 has this problem
  • Last reply by cor-el

more options

In attempting to save a new set of tabs to open on start-up, when I click the 'options' , option, on the 'Tools' drop-down list, I get an error message "The address isn't valid

The URL is not valid and cannot be loaded.

   Web addresses are usually written like
   Make sure that you're using forward slashes (i.e. /)."

I've used this multiple times in the past. I have recently downloaded Windows 10. Not sure if this is the culprit...

All Replies (2)

more options

Checked that you used the correct link.

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window