X
Tap here to go to the mobile version of the site.

Support Forum

Why can't I view other users pages on facebook when I use firefox?

Posted

I can do almost everything using firefox for my facebook account except one thing... When I click to go onto someone else account I can't ... I get a message saying "Something went wrong. We're working on getting it fixed as soon as we can." but its been months and still can't view or go onto some friends account... can you please help me fix this problem... however I do use another site to do this with... such as google chrome, and I don't have a problem at all... please direct me to fixing this months loooooong ago problem that I just now decided to address... Thank you

I can do almost everything using firefox for my facebook account except one thing... When I click to go onto someone else account I can't ... I get a message saying "Something went wrong. We're working on getting it fixed as soon as we can." but its been months and still can't view or go onto some friends account... can you please help me fix this problem... however I do use another site to do this with... such as google chrome, and I don't have a problem at all... please direct me to fixing this months loooooong ago problem that I just now decided to address... Thank you

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.16
  • Adobe PDF Plug-In For Firefox and Netscape 15.9.20069
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.51.2 for Mozilla browsers
  • McAfee MSC FF plugin DLL
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Octoshape embedded video plugin
  • Shockwave Flash 19.0 r0
  • 5.1.40416.0
  • Unity Player 5.0.3f2
  • VLC media player Web Plugin
  • NPWLPG
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0

More Information

FredMcD
  • Top 10 Contributor
4271 solutions 59913 answers

Have you contacted their support?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 10.1.16 Adobe PDF Plug-In For Firefox and Netscape 15.9.20069
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Adobe PDF Plug-In For Firefox and Netscape: Adobe Reader Version 2015.009.20069 Note: McAfee Security is offered in the download.

Have you contacted their support? Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? ------------ Separate Issue; Your System Details shows; Installed Plug-ins Adobe PDF Plug-In For Firefox and Netscape 10.1.16 Adobe PDF Plug-In For Firefox and Netscape 15.9.20069 <br>Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Adobe PDF Plug-In For Firefox and Netscape: '''[http://get.adobe.com/reader/ Adobe Reader Version 2015.009.20069]''' '''Note: McAfee Security''' is offered in the download.