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Firefox crashes

Posted

Crash ID: bp-9e0d343e-db72-4ff8-bc66-8fa9b2151103

It crashes every time I try to open Firefox. I've tried in Safe mode, with different version (41 and 42) I've uninstalled/reinstalled to no effect.

This is a new laptop running Windows 8.1 Pro and I have not been able to get Firefox to work at any point thus far.

Crash ID: bp-9e0d343e-db72-4ff8-bc66-8fa9b2151103 It crashes every time I try to open Firefox. I've tried in Safe mode, with different version (41 and 42) I've uninstalled/reinstalled to no effect. This is a new laptop running Windows 8.1 Pro and I have not been able to get Firefox to work at any point thus far.

Chosen solution

hi, thanks for providing a crash id - unfortunately this crash may be caused by websense endpoint security software that is running on a device. websense has released an updated version (8.1.2224) which may address the issue.

in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue. more information is available in bug 1181091.

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/47.0.2526.35 Safari/537.36

More Information

philipp
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5330 solutions 23532 answers

Chosen Solution

hi, thanks for providing a crash id - unfortunately this crash may be caused by websense endpoint security software that is running on a device. websense has released an updated version (8.1.2224) which may address the issue.

in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue. more information is available in bug 1181091.

hi, thanks for providing a crash id - unfortunately this crash may be caused by websense endpoint security software that is running on a device. websense has released an updated version (8.1.2224) which may address the issue. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue. more information is available in [https://bugzilla.mozilla.org/show_bug.cgi?id=1181091 bug 1181091].

Question owner

Excellent, I've updated to that version and this resolved the issue. Thank you very much!

Excellent, I've updated to that version and this resolved the issue. Thank you very much!