X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes

Posted

Hi, i still want use mozilla firefox, but this shutdowns 3 times to 5 minutes is bad..

bp-12375d44-7aa5-4c9d-9fbb-490432151103 bp-e996b78d-89b3-4845-a24f-a3f222151103 bp-51a37260-0175-4ef4-b2c9-87e522151102

Hi, i still want use mozilla firefox, but this shutdowns 3 times to 5 minutes is bad.. bp-12375d44-7aa5-4c9d-9fbb-490432151103 bp-e996b78d-89b3-4845-a24f-a3f222151103 bp-51a37260-0175-4ef4-b2c9-87e522151102

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.9.20069
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.65.2 for Mozilla browsers
  • NPWLPG
  • Shockwave Flash 19.0 r0
  • 5.1.40728.0

Application

  • Firefox 41.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0
  • Support URL: https://support.mozilla.org/1/firefox/41.0.2/WINNT/cs/

Extensions

  • RAMBack 1.0.1-signed (ramback@pavlov.net)
  • Avast Online Security 10.2.0.187 (wrc@avast.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 7700 Series
  • adapterDescription2:
  • adapterDeviceID: 0x6837
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 10.0.10240.16430
  • driverDate: 8-21-2015
  • driverDate2:
  • driverVersion: 15.201.1151.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: False
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7700 Series Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
philipp
  • Top 25 Contributor
  • Moderator
5320 solutions 23501 answers

hi oxygen008cz, thanks for providing some crash ids. due to the range of error signatures, i would speculate that your hardware might be involved in the issue. can you test the integrity of your RAM with a tool like the one from www.memtest.org ?

hi oxygen008cz, thanks for providing some crash ids. due to the range of error signatures, i would speculate that your hardware might be involved in the issue. can you test the integrity of your RAM with a tool like the one from www.memtest.org ?
cor-el
  • Top 10 Contributor
  • Moderator
17567 solutions 158879 answers

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:


You can also do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.

You can check for problems with current Shockwave Flash plugin versions and try this: *make sure you have the latest Flash version:<br>http://www.adobe.com/special/products/flashplayer/fp_distribution3.html *check for updates for your graphics drive drivers<br>https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration *disable protected mode in the Flash plugin (Windows Vista and later)<br>https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox *disable hardware acceleration in the Flash plugin<br>https://helpx.adobe.com/flash-player/kb/video-playback-issues.html *disable hardware acceleration in Firefox<br />https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration See also: *http://kb.mozillazine.org/Flash#Troubleshooting ---- You can also do a malware check with several malware scanning programs on the Windows computer. *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10

Modified by cor-el

Question owner

Hi, im done with Memtest. Two times in row and no errors.

I have reinstaled PC, i havent got mallware but i can try anti mallware programs.

Hi, im done with Memtest. Two times in row and no errors. I have reinstaled PC, i havent got mallware but i can try anti mallware programs.
FredMcD
  • Top 10 Contributor
4266 solutions 59827 answers

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.