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Firefox loads unresponsive. Deleted and downloaded again. Same.

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Firefox crashed when my Mac was sleeping. Restarted unresponsive, so I had to force quit. Removed icon from dock, moved Firefox to trash, emptied trash. Downloaded new copy. Still loads unresponsive so I have to force quit. Deleted that copy too. Not enough of a gear head to understand how this is even possible, but it would appear I can never use Firefox again on this computer, unless there is a fix. Safari and Chrome continue to work fine. I figure there are some corrupted files not removed by just moving Firefox to the trash - why? - but I have no idea where they would be, or even how to go about looking for them.

2012 Mac Pro, OS X, 10.9.5

Firefox crashed when my Mac was sleeping. Restarted unresponsive, so I had to force quit. Removed icon from dock, moved Firefox to trash, emptied trash. Downloaded new copy. Still loads unresponsive so I have to force quit. Deleted that copy too. Not enough of a gear head to understand how this is even possible, but it would appear I can never use Firefox again on this computer, unless there is a fix. Safari and Chrome continue to work fine. I figure there are some corrupted files not removed by just moving Firefox to the trash - why? - but I have no idea where they would be, or even how to go about looking for them. 2012 Mac Pro, OS X, 10.9.5

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_5) AppleWebKit/601.2.7 (KHTML, like Gecko) Version/9.0.1 Safari/537.86.2

More Information

FredMcD
  • Top 10 Contributor
4269 solutions 59875 answers

For now, do not remove the Firefox program folders. Let's check other things.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia


Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

For now, do not remove the Firefox program folders. Let's check other things. Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? --------- Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]''' ----------- Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again; * Make sure your Internet security software is up-to-date (i.e. you are running the latest version). * Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see '''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link}

Question owner

FredMcD said

For now, do not remove the Firefox program folders. Let's check other things. Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia


Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Same.

''FredMcD [[#answer-800916|said]]'' <blockquote> For now, do not remove the Firefox program folders. Let's check other things. Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? --------- Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]''' ----------- Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again; * Make sure your Internet security software is up-to-date (i.e. you are running the latest version). * Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see '''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link} </blockquote> Same.

Question owner

Just tell me where the Firefox program files are so I can delete all of them.

Just tell me where the Firefox program files are so I can delete all of them.
FredMcD
  • Top 10 Contributor
4269 solutions 59875 answers

Refresh Firefox {web link} is a LAST RESORT ! !

Refresh Firefox - reset add-ons and settings

If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its default state while saving your essential information like bookmarks, passwords, and open tabs.

'''[https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings Refresh Firefox]''' {web link} is a '''LAST RESORT ! !''' Refresh Firefox - reset add-ons and settings If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its default state while saving your essential information like bookmarks, passwords, and open tabs.

Question owner

I don't want to mess with this anymore. Out of patience. The refresh instructions say you have to have Firefox open or in safe mode. Obviously, this is impossible since Firefox boots unresponsive. I just want to delete all of the program files and move on. I don't need Firefox.

I don't want to mess with this anymore. Out of patience. The refresh instructions say you have to have Firefox open or in safe mode. Obviously, this is impossible since Firefox boots unresponsive. I just want to delete all of the program files and move on. I don't need Firefox.

Question owner

The Mozilla Help Page for this is out of date, BTW. There is no Firefox folder in Application Support in 10.9.5

The Mozilla Help Page for this is out of date, BTW. There is no Firefox folder in Application Support in 10.9.5
cor-el
  • Top 10 Contributor
  • Moderator
17578 solutions 158993 answers

Note that in Mac OS X v10.7 and later, the ~/Library folder is a hidden folder.

Note that in Mac OS X v10.7 and later, the ~/Library folder is a hidden folder. *http://kb.mozillazine.org/Show_hidden_files_and_folders#Mac_OS_X
FredMcD
  • Top 10 Contributor
4269 solutions 59875 answers

If that is what you want,

Uninstall Firefox from your computer {web link}

If that is what you want, [https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer Uninstall Firefox from your computer]''' {web link}