X
Tap here to go to the mobile version of the site.

Support Forum

Google search just stopped working. I use windows xp & firefox. I enter search term, click search: nothing happens

Posted

there are no other details.

there are no other details.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.11
  • 1,2,1,2044
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object
  • Shockwave Flash 19.0 r0
  • VLC media player Web Plugin
  • Npdsplay dll

Application

  • Firefox 41.0.2
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:41.0) Gecko/20100101 Firefox/41.0
  • Support URL: https://support.mozilla.org/1/firefox/41.0.2/WINNT/en-US/

Extensions

  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom) (Inactive)
  • Anti-Banner 13.0.2.718 (anti_banner@kaspersky.com) (Inactive)
  • Dangerous Websites Blocker 13.0.2.718 (content_blocker@kaspersky.com) (Inactive)
  • Kaspersky URL Advisor 13.0.2.718 (url_advisor@kaspersky.com) (Inactive)
  • Safe Money 13.0.2.718 (online_banking@kaspersky.com) (Inactive)
  • Virtual Keyboard 13.0.2.718 (virtual_keyboard@kaspersky.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 2400 PRO
  • adapterDescription2:
  • adapterDeviceID: 0x94c3
  • adapterDeviceID2:
  • adapterDrivers: ati2dvag
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 03021028
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'9.6']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 2-21-2008
  • driverDate2:
  • driverVersion: 8.455.1.1000
  • driverVersion2:
  • failures: [u'[GFX1-]: Failed to create the graphics startup lockfile.']
  • indices: [0]
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'9.6']
  • numTotalWindows: 1
  • supportsHardwareH264: False
  • webglRendererMessage: [u'tryNewerDriver', u'9.6']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4258 solutions 59615 answers

The files that hold the search information may be damaged.

Delete the search.json file and possible search-metadata.json and search.sqlite files in the Firefox profile folder to reset the search engines to the default.

Type about:support in the address bar and press enter.

Under the page logo on the left side you will see Application Basics. Under this find Profile Folder. To it’s right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the above files. Then rename or delete them. Restart Firefox.

The files that hold the search information may be damaged. Delete the '''search.json''' file and possible '''search-metadata.json''' and '''search.sqlite''' files in the Firefox profile folder to reset the search engines to the default. Type '''about:support''' in the address bar and press enter. Under the page logo on the left side you will see '''Application Basics.''' Under this find '''Profile Folder.''' To it’s right press the button '''Show Folder.''' This will open your file browser to the current Firefox profile. Now '''Close Firefox.''' Locate the above files. Then rename or delete them. Restart Firefox.
jscher2000
  • Top 10 Contributor
8767 solutions 71704 answers

Is the problem with:

  • a Firefox search bar/box, such as the search bar, address bar, built-in home page or new tab), or
  • the search box on a Google site, such as https://www.google.com/ or one of the country-specific sites?

A user reported a problem on https://www.google.com.au/ where the results would not show below the search box when entering the query on the page. The workarounds were:

  • use Firefox's search bar, or
  • turn off Instant prediction search

See: Google search = blank screen (no results at all)

Hopefully a real solution will be found.

Is the problem with: * a Firefox search bar/box, such as the search bar, address bar, built-in home page or new tab), or * the search box on a Google site, such as https://www.google.com/ or one of the country-specific sites? A user reported a problem on https://www.google.com.au/ where the results would not show below the search box when entering the query on the page. The workarounds were: * use Firefox's search bar, or * turn off Instant prediction search See: [https://support.mozilla.org/en-US/questions/1090946 Google search = blank screen (no results at all)] Hopefully a real solution will be found.