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Google is blocked by the security settings :(

Posted

I installed firefox and typed something into the search box, it immideitely told me that google was not secure, any help? (im using firefox 41.0.2)

I installed firefox and typed something into the search box, it immideitely told me that google was not secure, any help? (im using firefox 41.0.2)

Additional System Details

Installed Plug-ins

  • Creative Cloud Desktop Plugin.v_3_0_0_0
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.60.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NPWLPG
  • 5.1.40728.0
  • Skype Web Plugin 7.7.0.219
  • VLC media player Web Plugin
  • VLC media player Web Plugin 2.0.6

Application

  • Firefox 41.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0
  • Support URL: https://support.mozilla.org/1/firefox/41.0.2/WINNT/en-GB/

Extensions

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0a16
  • adapterDeviceID2:
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  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10240.16430
  • driverDate: 7-17-2015
  • driverDate2:
  • driverVersion: 10.18.15.4256
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
philipp
  • Top 25 Contributor
  • Moderator
5330 solutions 23532 answers

hi, what security software are you running on your device?

hi, what security software are you running on your device?

Question owner

I'm using windows defender, but im notusing any internet filters. I'll attach a screenshot to help figure it out :)

I'm using windows defender, but im notusing any internet filters. I'll attach a screenshot to help figure it out :)

Question owner

Oh my god It's not blocked anymore. UPDATE: Okay, I take it back. it doesent

Oh my god It's not blocked anymore. UPDATE: Okay, I take it back. it doesent

Modified by Benisawesome192

philipp
  • Top 25 Contributor
  • Moderator
5330 solutions 23532 answers

thank you! we'd probably you'd to inspect the failing certificates closer because under normal circumstances this shouldn't happen of course:

  1. please enter chrome://pippki/content/exceptionDialog.xul into the address-bar
  2. on the interface that opens enter "https://www.google.co.uk" (or whichever particular url is failing to load) into the location server field.
  3. click on get certificate & view and see who is mentioned in the issued by-section. please report back with this info here in the forum.
thank you! we'd probably you'd to inspect the failing certificates closer because under normal circumstances this shouldn't happen of course: #please enter '''chrome://pippki/content/exceptionDialog.xul''' into the address-bar #on the interface that opens enter "https://www.google.co.uk" (or whichever particular url is failing to load) into the location server field. #click on get certificate & view and see who is mentioned in the '''issued by'''-section. please report back with this info here in the forum.

Question owner

It says "Microsoft Family Safety"

It says "Microsoft Family Safety"
philipp
  • Top 25 Contributor
  • Moderator
5330 solutions 23532 answers

ok, so this might be happening in windows 10 accounts restricted by microsoft family parental controls. microsoft is intercepting secure/encrypted network connections in order to record and monitor used search terms. if you don't want to use this feature intentionally, you could turn that off for your account like described at: http://windows.microsoft.com/en-us/windows-10/turn-off-microsoft-family-settings

if you'd really like to use this feature in order for that to work in firefox you'd need to some configuration work in firefox, and install the certificate of ms family safety that is getting used to intercept secure connections into the browser's trust store. while in the affected account, open this link in firefox - then a dialog about adding a cert should display. please check the box to Trust this CA to identify web sites & confirm the change.

alternatively you could also try the manual steps described at https://support.microsoft.com/en-us/kb/2965142 in the section about firefox.

ok, so this might be happening in windows 10 accounts restricted by microsoft family parental controls. microsoft is intercepting secure/encrypted network connections in order to record and monitor used search terms. if you don't want to use this feature intentionally, you could turn that off for your account like described at: http://windows.microsoft.com/en-us/windows-10/turn-off-microsoft-family-settings if you'd really like to use this feature in order for that to work in firefox you'd need to some configuration work in firefox, and install the certificate of ms family safety that is getting used to intercept secure connections into the browser's trust store. while in the affected account, open '''[http://mzl.la/1O25F3b this link]''' in firefox - then a dialog about adding a cert should display. please check the box to '''Trust this CA to identify web sites''' & confirm the change. alternatively you could also try the manual steps described at https://support.microsoft.com/en-us/kb/2965142 in the section about firefox.