Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

With MAPI, changing email from Junk to Not Junk deletes the email.

  • No replies
  • 2 have this problem
  • 14 views
more options

Thunderbird is set up to move junk emails to the junk folder on a MAPI account. If I change an email in the junk folder to Not Junk it disappears. It doesn't appear in either the Junk folder or the inbox folder. How can I change an email to Not Junk without losing it? Have I got some configuration setting set incorrectly that causes this to happen? Thanks.

Thunderbird is set up to move junk emails to the junk folder on a MAPI account. If I change an email in the junk folder to Not Junk it disappears. It doesn't appear in either the Junk folder or the inbox folder. How can I change an email to Not Junk without losing it? Have I got some configuration setting set incorrectly that causes this to happen? Thanks.