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When opening email an automatic download starts "sugar.swf from https://sdk.vindi.cosuite.com".

Posted

It asks what shall Firefox do with this? open? No choice to NOT to open. Do you know what this is? Is it Malware? How do I get it to stop.

My email is via Comcast but since the phraseology in the box asks for Firefox, I thought maybe this was on you.

Thank you.

Kathy B

edited email from public and spambots view.

It asks what shall Firefox do with this? open? No choice to NOT to open. Do you know what this is? Is it Malware? How do I get it to stop. My email is via Comcast but since the phraseology in the box asks for Firefox, I thought maybe this was on you. Thank you. Kathy B edited email from public and spambots view.

Modified by James

Chosen solution

hi refkat,

Glad to hear that you already had Malwarebytes installed,its a handy tool but with the increasing number of malwares one database might not suffice so I would suggest a scan by these as well:-

1) Adw Cleaner (https://toolslib.net/downloads/viewdownload/1-adwcleaner/)

2)Spybot- Search & Destroy (free) (https://www.safer-networking.org/mirrors/)

3)SUPERAntiSpyware (http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPYWAREFREE)

try and let us know

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • GEPlugin
  • Google Update

Application

  • Firefox 41.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0
  • Support URL: https://support.mozilla.org/1/firefox/41.0.2/WINNT/en-US/

Extensions

  • Norton Toolbar 2015.5.4.10 ({EBA722F5-038F-4CAF-9EE2-545A221628BC}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 750 Ti
  • adapterDescription2:
  • adapterDeviceID: 0x1380
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10240.16430
  • driverDate: 7-22-2015
  • driverDate2:
  • driverVersion: 10.18.13.5362
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d 1.1', u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 750 Ti Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
prashant 7 solutions 45 answers

Helpful Reply

hello refkat,

This seems to me as a malware infection.Please get your PC scanned using an anti-malware. Malwarebytes Anti-Malware (https://www.malwarebytes.org/mwb-download/thankyou/) and AdwCleaner(https://toolslib.net/downloads/viewdownload/1-adwcleaner/) can prove to be a good choice to start with.Leaving it to your discretion.

hello refkat, This seems to me as a malware infection.Please get your PC scanned using an anti-malware. '''Malwarebytes Anti-Malware''' (https://www.malwarebytes.org/mwb-download/thankyou/) and '''AdwCleaner'''(https://toolslib.net/downloads/viewdownload/1-adwcleaner/) can prove to be a good choice to start with.Leaving it to your discretion.
FredMcD
  • Top 10 Contributor
4305 solutions 60413 answers

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Question owner

nowiz said

hello refkat, This seems to me as a malware infection.Please get your PC scanned using an anti-malware. Malwarebytes Anti-Malware (https://www.malwarebytes.org/mwb-download/thankyou/) and AdwCleaner(https://toolslib.net/downloads/viewdownload/1-adwcleaner/) can prove to be a good choice to start with.Leaving it to your discretion.
''nowiz [[#answer-798197|said]]'' <blockquote> hello refkat, This seems to me as a malware infection.Please get your PC scanned using an anti-malware. '''Malwarebytes Anti-Malware''' (https://www.malwarebytes.org/mwb-download/thankyou/) and '''AdwCleaner'''(https://toolslib.net/downloads/viewdownload/1-adwcleaner/) can prove to be a good choice to start with.Leaving it to your discretion. </blockquote>

Question owner

Hi Nowiz:

Thanks for your help. I do have Malwarebytes. I updated, then ran it last night and it didn't pick up this problem. I'll try AdwCleaner.

KB

Hi Nowiz: Thanks for your help. I do have Malwarebytes. I updated, then ran it last night and it didn't pick up this problem. I'll try AdwCleaner. KB

Question owner

FredMcD said

Further information can be found in the Troubleshoot Firefox issues caused by malware article. Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
''FredMcD [[#answer-798240|said]]'' <blockquote> Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up. </blockquote>

Question owner

Hi Fred:

Thanks for your reply. I was hoping someone had heard of this sugar.swf or its source. I did try Malwarebytes yesterday but no luck.

KB

Hi Fred: Thanks for your reply. I was hoping someone had heard of this sugar.swf or its source. I did try Malwarebytes yesterday but no luck. KB
prashant 7 solutions 45 answers

Chosen Solution

hi refkat,

Glad to hear that you already had Malwarebytes installed,its a handy tool but with the increasing number of malwares one database might not suffice so I would suggest a scan by these as well:-

1) Adw Cleaner (https://toolslib.net/downloads/viewdownload/1-adwcleaner/)

2)Spybot- Search & Destroy (free) (https://www.safer-networking.org/mirrors/)

3)SUPERAntiSpyware (http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPYWAREFREE)

try and let us know

hi refkat, Glad to hear that you already had Malwarebytes installed,its a handy tool but with the increasing number of malwares one database might not suffice so I would suggest a scan by these as well:- 1) Adw Cleaner (https://toolslib.net/downloads/viewdownload/1-adwcleaner/) 2)Spybot- Search & Destroy (free) (https://www.safer-networking.org/mirrors/) 3)SUPERAntiSpyware (http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPYWAREFREE) try and let us know

Question owner

I'll try those others Nowiz. Thanks Just a note though, when I pull up my Comcast email through Google Chrome rather than Firefox, I don't get that pop-up. Leads me to think it might have come via one of those regular Firefox updates that you can't refuse.

refkat

I'll try those others Nowiz. Thanks Just a note though, when I pull up my Comcast email through Google Chrome rather than Firefox, I don't get that pop-up. Leads me to think it might have come via one of those regular Firefox updates that you can't refuse. refkat
FredMcD
  • Top 10 Contributor
4305 solutions 60413 answers

Helpful Reply

You may have corrupt sessionstore file(s).

Type about:support in the address bar and press enter.

Under the page logo on the left side you will see Application Basics. Under this find Profile Folder. To it’s right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the sessionstore file(s).. Then rename or delete them. Restart Firefox.

You may have corrupt '''sessionstore''' file(s). Type '''about:support''' in the address bar and press enter. Under the page logo on the left side you will see '''Application Basics.''' Under this find '''Profile Folder.''' To it’s right press the button '''Show Folder.''' This will open your file browser to the current Firefox profile. Now '''Close Firefox.''' Locate the '''sessionstore''' file(s).. Then rename or delete them. Restart Firefox.
cor-el
  • Top 10 Contributor
  • Moderator
17670 solutions 159854 answers

Does this still happen if you disable the Shockwave Flash plugin?

You can check for issues caused by plugins and set plugins to "Ask to Activate" on the "Firefox menu button/Tools > Add-ons > Plugins" page.

  • plugins are not affected by Firefox Safe Mode

Try to clear the Flash local storage and settings.

  • Windows Control Panel > Flash Player > Storage: Local Storage Settings
    • Remove a specific domain: Local Storage Settings by site
    • Remove all domains: Delete All and Delete Data

Flash Website Storage Settings panel:

Global Storage Settings Panel:

Flash Local storage settings Help:

Does this still happen if you disable the Shockwave Flash plugin? You can check for issues caused by plugins and set plugins to "Ask to Activate" on the "Firefox menu button/Tools > Add-ons > Plugins" page. *plugins are not affected by Firefox Safe Mode Try to clear the Flash local storage and settings. *Windows Control Panel > Flash Player > Storage: Local Storage Settings **Remove a specific domain: Local Storage Settings by site **Remove all domains: Delete All and Delete Data Flash Website Storage Settings panel: *http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html Global Storage Settings Panel: *http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html Flash Local storage settings Help: *http://www.macromedia.com/support/documentation/en/flashplayer/help/help02.html

Question owner

refkat said

FredMcD said
Further information can be found in the Troubleshoot Firefox issues caused by malware article. Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.
''refkat [[#answer-798393|said]]'' <blockquote> ''FredMcD [[#answer-798240|said]]'' <blockquote> Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up. </blockquote> </blockquote>

Question owner

Fred: You're a genius! I only found the Sessionstore- backup folder but I deleted everything in at and that seems to work. No more nasty little pop-up when opening new emails.

To everyone. Thank you all so much for your help. I could never have figured this one out myself. You're wonderful.

refkat

Fred: You're a genius! I only found the Sessionstore- backup folder but I deleted everything in at and that seems to work. No more nasty little pop-up when opening new emails. To everyone. Thank you all so much for your help. I could never have figured this one out myself. You're wonderful. refkat
FredMcD
  • Top 10 Contributor
4305 solutions 60413 answers

Glad to help. Safe surfing.

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

Glad to help. Safe surfing. Hello, I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.