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Plug in failing multiple times ever hour

Posted

My Firefox plug in fails constantly. It has failed 6 times since I started writing this message. It is impossible to do anything with this issue, especially when it completely resets all of my saved usernames, passwords, and logins every time it happens. It also does not show up as a crash, so according to the crash reports, I haven't had any failures in over a week.

This issue will cause me to cease using Firefox in favor of literally any other browser. I'm a college student who does most of his work online, and I have lost hours of work due to this problem. When Firefox works, I am more than happy to use it. But I won't be able to if this problem persists.

My Firefox plug in fails constantly. It has failed 6 times since I started writing this message. It is impossible to do anything with this issue, especially when it completely resets all of my saved usernames, passwords, and logins every time it happens. It also does not show up as a crash, so according to the crash reports, I haven't had any failures in over a week. This issue will cause me to cease using Firefox in favor of literally any other browser. I'm a college student who does most of his work online, and I have lost hours of work due to this problem. When Firefox works, I am more than happy to use it. But I won't be able to if this problem persists.

Additional System Details

Installed Plug-ins

  • Wacom Dynamic Link Library
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.12
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • The DBsign Government Smart Card Information Tool allows data elements from GSC compliant smartcards to be read from browser based applications. USE OF THIS PRODUCT IS GOVERNED BY THE DBSIGN LICENSE AGREEMENT.
  • DBsign Web Signer Plugin
  • GEPlugin
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Shockwave Flash 19.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2
  • 5.1.40728.0
  • Enables the interaction of Mathematica content with the latest installed version of Mathematica.

Application

  • Firefox 41.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0
  • Support URL: https://support.mozilla.org/1/firefox/41.0/WINNT/en-US/

Extensions

  • Easy Screenshot 1.2.7.1 (easyscreenshot@mozillaonline.com)
  • Integrated Authentication for Firefox 2.0.1 (extension@firefox-ntlmauth.googlecode.com)
  • Reddit Enhancement Suite 4.5.0.2 (jid1-xUfzOsOFlzSOXg@jetpack)
  • Thumbnail Zoom Plus 3.1 (thumbnailZoom@dadler.github.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 220317aa
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17461
  • driverDate: 8-21-2012
  • driverDate2:
  • driverVersion: 9.17.10.2843
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
cor-el
  • Top 10 Contributor
  • Moderator
17771 solutions 160721 answers

How does this manifest this? Do you get a plugin has crashed message on the web page?

Can you attach a screenshot?

  • Use a compressed image type like PNG or JPG to save the screenshot
  • Make sure that you do not exceed the maximum size of 1 MB

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.

Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

How does this manifest this? Do you get a plugin has crashed message on the web page? Can you attach a screenshot? *http://en.wikipedia.org/wiki/Screenshot *https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem *Use a compressed image type like PNG or JPG to save the screenshot *Make sure that you do not exceed the maximum size of 1 MB ---- Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10 Do a malware check with several malware scanning programs on the Windows computer. *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked