Search Support

Firefox crashes

  • 5 replies
  • 1 has this problem
  • 25 views
  • Last reply by FredMcD

more options

I just installed Firefox, but the install seemed to hang. The Firefox window appeared but said "Not Responding" for 10 minutes or more. I closed that window and each time I try to start Firefox I get the "Firefox has stopped working" message. I tried doing a clean re-install, but when the install tries to open the Firefox window the same "Firefox has stopped working" message appears. I've never seen the Crash Reporter and there is no Submitted folder. (The only folder under Crash Reports is Events, and it's empty.) I'm on Windows 7.

Chosen solution

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Read this answer in context 👍 0

All Replies (5)

more options

Chosen Solution

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

more options

Progress! It works in safe mode. So now what?

more options

What Safe Mode? Firefox or the computer?

  • Firefox
    Start Firefox in Safe Mode {web link}
    While you are in safe mode;

    Type about:preferences#advanced<Enter> in the address bar.

    Under Advanced, Select General.
    Look for and turn off Use Hardware Acceleration.

    Poke around safe web sites. Are there any problems?
  • Computer
    This means one of the other programs may be the issue.
    Start by disabling your protection and firewall programs.

Modified by FredMcD

more options

Sorry, I should have specified, but I had followed your instruction to start the computer in safe mode with networking. HOWEVER, after I posted my previous reply to you I tried turning off Use Hardware Acceleration, and that seems to have worked. Of course it's possible with the multiple restarts, etc., that something else could have changed and it could just be a coincidence. If the problem reoccurs, I'll do more research using your guidelines above. THANK YOU for your help!

more options

Glad to help. Safe Surfing.