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Message says: browser not supported when I download info. Fix?

Posted

I have a scanner that downloads to a computer to send info to home office. Everyone else has no problem downloading, but my computer won't download. Home office said install Firefox. It always works. I did. I get error message saying "browser not supported" when I connect and try to download. Help!

I have a scanner that downloads to a computer to send info to home office. Everyone else has no problem downloading, but my computer won't download. Home office said install Firefox. It always works. I did. I get error message saying "browser not supported" when I connect and try to download. Help!

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.13
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.60.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • 5.1.40728.0
  • NPWLPG

Application

  • Firefox 41.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0
  • Support URL: https://support.mozilla.org/1/firefox/41.0.2/WINNT/en-US/

Extensions

  • Norton Identity Safe Toolbar 2014.7.12.35 ({F04D2D30-776C-4d02-8627-8E4385ECA58D}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0046
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 1439103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.17461
  • driverDate: 8-25-2010
  • driverDate2:
  • driverVersion: 8.15.10.2202
  • driverVersion2:
  • failures: [u'[GFX1-]: Failed to create the graphics startup lockfile.']
  • indices: [0]
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
guigs 1072 solutions 11697 answers

Since downloads are not working, but are working on other computers please try these troubleshooting steps:

Since downloads are not working, but are working on other computers please try these troubleshooting steps: *[[What to do if you can't download or save files]]
cor-el
  • Top 10 Contributor
  • Moderator
17578 solutions 159013 answers

It is possible that Anti-Virus software is causing problems. Try to disable Anti-Virus software temporarily to see if that makes a difference.

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) to see if that has effect.

It is possible that Anti-Virus software is causing problems. Try to disable Anti-Virus software temporarily to see if that makes a difference. Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) to see if that has effect. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10