This is a support forum for Firefox. You will have to contact your e-mail provider for help.

Many site issues can be caused by corrupt cookies or cache.

• Clear the Cache and

• Remove Cookies
  Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

• Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
• Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

do not understand directions. I do not speak computer

who is my emai; provider,ever time i try i get people i cannot understand, They do not speak American

_{edit: removed demeaning comment - refer to our Mozilla Support rules and guidelines! (philipp)}

What part do you not understand?

I do not understand computer talk. what is a cache. cookie are things i eat at night. i clear what i have done (history??) often, now what???

Cache: This is a storehouse of information the computer/browser saves so they don't have to re-load the same information time and again.

Cookies: (Yummy) Web sites store information on your system in Cookies; a special type of file. Example, login, system info, history at the site, and other kinds of information.

Sometimes this information get corrupted, and needs to be cleaned out.

docwop said

who is my emai; provider

Look at your e-mail address. Everything to the left of the @ is your user name at that site. Everything to the right is your e-mail provider.

do not understand directions. I do not speak computer

Follow the instructions as given.