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Firefox is blocking my connection to online banking,by stating this site is untrusted.

Posted

I have Kapersky Internet Security & I believe the two are incompatible. How can I overcome this.

I have Kapersky Internet Security & I believe the two are incompatible. How can I overcome this.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.45.2 for Mozilla browsers
  • Online Banking Google Chrome Extension
  • Chrome Virtual Keyboard
  • Content Blocker Google Chrome Extension
  • Shockwave Flash 19.0 r0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • Firefox 41.0.2
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:41.0) Gecko/20100101 Firefox/41.0
  • Support URL: https://support.mozilla.org/1/firefox/41.0.2/WINNT/en-GB/

Extensions

  • Anti-Banner 4.0.10.15 (anti_banner@kaspersky.com)
  • Dangerous Websites Blocker 4.0.10.15 (content_blocker@kaspersky.com)
  • Kaspersky URL Advisor 4.0.10.15 (url_advisor@kaspersky.com)
  • Safe Money 4.0.10.15 (online_banking@kaspersky.com)
  • Speed Tweaks (SpeedyFox) 0.1.1 (jid1-wZqm19rJzRkZUA@jetpack)
  • Virtual Keyboard 4.0.10.15 (virtual_keyboard@kaspersky.com)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 6150 LE
  • adapterDescription2:
  • adapterDeviceID: 0x0241
  • adapterDeviceID2:
  • adapterDrivers: nv4_disp
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 01f41028
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 8-16-2006
  • driverDate2:
  • driverVersion: 9.1.4.8
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedDriver']
  • numTotalWindows: 1
  • supportsHardwareH264: False
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 6150 LE Direct3D9 vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4257 solutions 59606 answers

As a test, disable Kapersky.

As a test, disable Kapersky.
ideato 893 solutions 6250 answers
Hi, check if your "Safe Money 4.0.10.15" extension is the problem (disable it) http://forum.kaspersky.com/index.php?s=911191d0dddce2dc9b7ecbe8f17c9a0e&showtopic=322649&pid=2406201&mode=threaded&start=#entry2406201 thanks
cor-el
  • Top 10 Contributor
  • Moderator
17533 solutions 158534 answers

If you are on Windows 10 then you can check for issues with Microsoft Family Safety.

If the certificate is issued by your Kaspersky security software then you have two options:

If you can't inspect the certificate via "I Understand the Risks" then try this:

Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate:

  • chrome://pippki/content/exceptionDialog.xul

In the location field of this window type or paste the URL of the website.

  • retrieve the certificate via the "Get certificate" button
  • click the "View..." button to inspect the certificate in the Certificate Viewer

You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then you can attach a screenshot that shows the certificate viewer.

If you are on Windows 10 then you can check for issues with Microsoft Family Safety. *http://windows.microsoft.com/en-us/windows-10/turn-off-microsoft-family-settings *https://support.microsoft.com/en-us/kb/2965142 *[[/questions/1083592]] If the certificate is issued by your Kaspersky security software then you have two options: *disable scanning secure connections in Kaspersky *install the Kaspersky root certificate.When prompted set the trust bit to use the certificate to "Trust this CA to identify websites"<br>http://support.kaspersky.com/us/9093#block1<br>http://support.kaspersky.com/us/9927#block1 If you can't inspect the certificate via "I Understand the Risks" then try this: Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate: *chrome://pippki/content/exceptionDialog.xul In the location field of this window type or paste the URL of the website. *retrieve the certificate via the "Get certificate" button *click the "View..." button to inspect the certificate in the Certificate Viewer You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then you can attach a screenshot that shows the certificate viewer.