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Firefox crashes on startup

Posted

Firefox crashes as soon as it is started, including in safe mode. The crash report file contains:

Crash ID: bp-26a57d96-469c-4b7b-84d9-31adb2151022

Firefox crashes as soon as it is started, including in safe mode. The crash report file contains: Crash ID: bp-26a57d96-469c-4b7b-84d9-31adb2151022

Chosen solution

hi, thanks for providing a crash id - unfortunately this crash seems to be caused by websense endpoint security software that is running on a device. websense has released an updated version (8.1.2224) which should address the issue. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue. more information is available in bug 1181091.

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.71 Safari/537.36

More Information

philipp
  • Top 25 Contributor
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5342 solutions 23598 answers

Chosen Solution

hi, thanks for providing a crash id - unfortunately this crash seems to be caused by websense endpoint security software that is running on a device. websense has released an updated version (8.1.2224) which should address the issue. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue. more information is available in bug 1181091.

hi, thanks for providing a crash id - unfortunately this crash seems to be caused by websense endpoint security software that is running on a device. websense has released an updated version (8.1.2224) which should address the issue. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue. more information is available in [https://bugzilla.mozilla.org/show_bug.cgi?id=1181091 bug 1181091].

Helpful Reply

That figures. Our IT department has just installed a new websense product on PCs. I'll let them know.

Thanks for the quick response!.

That figures. Our IT department has just installed a new websense product on PCs. I'll let them know. Thanks for the quick response!.