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Firefox stops responding when attempting to download any kind of file.

Posted

Crash ID: 8442c6e4-7b2b-4192-9a98-fff3a2151021

When I try to download a file, Firefox immediately freezes and does not recover upon trying to change the folder or pressing the Save button. This does not happen in any other folder.

Things I've tried to remedy the situation (to no avail):

Disabling Hardware Acceleration, Disabling all plugins, Running Firefox in Safe Mode, Refreshing Firefox, Downgrading to version 39, Downgrading to version 35 (the last version that worked flawlessly, but doesn't anymore), Upgrading to the latest Nightly build, Installing the latest Windows Updates, Installing the latest graphics drivers, Following all the steps on this page: https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help?redirectlocale=en-US&redirectslug=Firefox+crashes

What can be done to remedy the situation (short of reinstalling Firefox from scratch)? I don't want to have to go back to Chrome!

Crash ID: 8442c6e4-7b2b-4192-9a98-fff3a2151021 When I try to download a file, Firefox immediately freezes and does not recover upon trying to change the folder or pressing the Save button. This does not happen in any other folder. Things I've tried to remedy the situation (to no avail): Disabling Hardware Acceleration, Disabling all plugins, Running Firefox in Safe Mode, Refreshing Firefox, Downgrading to version 39, Downgrading to version 35 (the last version that worked flawlessly, but doesn't anymore), Upgrading to the latest Nightly build, Installing the latest Windows Updates, Installing the latest graphics drivers, Following all the steps on this page: https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help?redirectlocale=en-US&redirectslug=Firefox+crashes What can be done to remedy the situation (short of reinstalling Firefox from scratch)? I don't want to have to go back to Chrome!

Additional System Details

Installed Plug-ins

  • Battlelog Game Launcher (2.6.2)
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • Shockwave Flash 19.0 r0

Application

  • Firefox 41.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0
  • Support URL: https://support.mozilla.org/1/firefox/41.0.2/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.11 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • AlienTube 2.6.0 (jid1-0GRQcsmyXNQRlg@jetpack)
  • BetterPrivacy 1.68.1-signed ({d40f5e7b-d2cf-4856-b441-cc613eeffbe3})
  • Ghostery 5.4.8.1 (firefox@ghostery.com)
  • Greasemonkey 3.4.1 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • HTTPS-Everywhere 5.1.1 (https-everywhere-eff@eff.org)
  • Omnibar 0.7.28.20141004.1-signed (omnibar@ajitk.com)
  • Reddit Enhancement Suite 4.5.4.1-signed (jid1-xUfzOsOFlzSOXg@jetpack)
  • Wiktionary and Google Translate 7.2.1-signed (googledictionary@toptip.ca)
  • WOT 20150708 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 770
  • adapterDescription2:
  • adapterDeviceID: 0x1184
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 1033196e
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: B ClearType Level: 100 Enhanced Contrast: 100
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17999
  • driverDate: 10-2-2015
  • driverDate2:
  • driverVersion: 10.18.13.5850
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 770 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4229 solutions 59017 answers

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]

Question owner

I only have one crash report on the issue because I enabled them to make one for this problem, then disabled it again once it crashed. I can crash Firefox over and over again on cue if you really need more than one report, but I don't see how that makes a difference...

I only have one crash report on the issue because I enabled them to make one for this problem, then disabled it again once it crashed. I can crash Firefox over and over again on cue if you really need more than one report, but I don't see how that makes a difference...
FredMcD
  • Top 10 Contributor
4229 solutions 59017 answers

FredMcD said

Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

Psythik said

. . . .you really need more than one report, but I don't see how that makes a difference

The crashes may, or may not have the same problem or cause. Please allow Firefox to send crash reports to Mozilla servers.

''FredMcD [[#answer-796585|said]]'' <blockquote> '''Some of your crash reports weren’t sent to the Mozilla Servers.''' In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. </blockquote> ''Psythik [[#answer-796627|said]]'' <blockquote> . . . .you really need more than one report, but I don't see how that makes a difference </blockquote> The crashes may, or may not have the same problem or cause. Please allow Firefox to send crash reports to Mozilla servers.

Question owner

Alright so I crashed Firefox a few more times by trying to download random things, but the about:crashes page still only shows the one report I originally posted in this topic. I don't know what I need to to to get the page to update with more crash IDs.

EDIT: The Crash Report window does not appear when it freezes anymore despite the fact that I checked all these boxes:

https://i.imgur.com/qiNSSWw.png

I also discovered that Firefox freezes even when I try to upload an image, though pasting screenshots from the clipboard to imgur works because it doesn't require me to open the Explorer dialog.

EDIT 2: If it helps, here's every crash ID dating back to when I originally built this PC. The second newest crash report comes from a month before I started having this issue. So I doubt it'll be very useful to you at all but since you asked...:

bp-8442c6e4-7b2b-4192-9a98-fff3a2151021 2015.10.21 16:40 bp-6f458763-695b-486a-8ba7-1722e2151022 2015.09.09 17:00 776dcde5-707f-4a1f-a61d-abe3e5785b9d 2015.05.15 14:29 3fcdea65-b3bf-4af7-872a-1fd9bcf44d75 2015.03.25 17:18 12fb83b8-d63c-4e79-8fe1-4ac1f626a652 2015.03.22 20:59 bbf6ccea-2571-4b98-af5e-ef9185c392e8 2015.03.22 20:59 bf927491-f3ee-488c-b159-7b982bc6b87a 2015.03.08 00:21 b7eadd6a-b38a-4694-bfdf-bca8eb6cbb41 2015.03.05 19:26 bc993825-c265-4241-867e-e282bde816ab 2015.03.04 23:10 fc123ade-f348-4146-9a4d-e46f5c4324b6 2015.02.27 01:52 bp-6bae7b0a-7ba0-4b66-b2d2-0d00c2150225 2015.02.25 13:54

Alright so I crashed Firefox a few more times by trying to download random things, but the '''about:crashes''' page still only shows the one report I originally posted in this topic. I don't know what I need to to to get the page to update with more crash IDs. '''EDIT:''' The Crash Report window ''does not'' appear when it freezes anymore despite the fact that I checked all these boxes: https://i.imgur.com/qiNSSWw.png I also discovered that Firefox freezes even when I try to upload an image, though pasting screenshots from the clipboard to imgur works because it doesn't require me to open the Explorer dialog. '''EDIT 2:''' If it helps, here's every crash ID dating back to when I originally built this PC. The second newest crash report comes from a month before I started having this issue. So I doubt it'll be very useful to you at all but since you asked...: bp-8442c6e4-7b2b-4192-9a98-fff3a2151021 2015.10.21 16:40 bp-6f458763-695b-486a-8ba7-1722e2151022 2015.09.09 17:00 776dcde5-707f-4a1f-a61d-abe3e5785b9d 2015.05.15 14:29 3fcdea65-b3bf-4af7-872a-1fd9bcf44d75 2015.03.25 17:18 12fb83b8-d63c-4e79-8fe1-4ac1f626a652 2015.03.22 20:59 bbf6ccea-2571-4b98-af5e-ef9185c392e8 2015.03.22 20:59 bf927491-f3ee-488c-b159-7b982bc6b87a 2015.03.08 00:21 b7eadd6a-b38a-4694-bfdf-bca8eb6cbb41 2015.03.05 19:26 bc993825-c265-4241-867e-e282bde816ab 2015.03.04 23:10 fc123ade-f348-4146-9a4d-e46f5c4324b6 2015.02.27 01:52 bp-6bae7b0a-7ba0-4b66-b2d2-0d00c2150225 2015.02.25 13:54 <!-- b373b990-da28-4cd0-b73e-f9e4230bc5bb 2014.11.14 02:02 ec21521d-dbf8-44c0-bbf4-80630b3f9ca2 2014.10.29 12:09 4a3fb58a-6352-49fa-b2ba-36eecedc465b 2014.10.27 16:01 f02b8eeb-f169-473e-8d41-d021f9191725 2014.10.20 21:20 60a1c879-205c-4c44-976b-60ada5c2f9ed 2014.10.18 20:57 cd408ef7-1d7a-4516-a8d1-d6432f29de5d 2014.10.17 18:45 134ab7c0-cc62-46b7-8f58-35a569118bcb 2014.10.14 14:47 f27e7085-2c7f-4cb7-8fe1-25982c588e45 2014.10.14 13:31 626a4ed6-8a8f-42ff-8497-69bf6c860934 2014.10.14 13:31 0a271ca3-6c37-4c52-8ec7-4df70d273e68 2014.10.14 13:29 8cf095b2-0929-48d3-a633-ba40cd165f85 2014.10.10 15:37 ba27dc57-e6d6-4ecd-b863-320722df72ac 2014.10.08 22:21 992df867-1179-4c84-975f-3c6f472800ab 2014.10.04 21:04 b06ed214-b972-46c6-94d4-6204aac86879 2014.10.03 14:39 a58d2afb-f318-425a-bf61-2319c366c6c5 2014.09.25 12:07 8f6773c1-d6a0-4159-81e8-f5fba75be306 2014.09.21 12:02 8eee29c9-9e51-4873-96f1-6ca09d462aea 2014.09.16 16:27 77998820-240b-4c70-8550-8c4b0aa4413a 2014.09.15 14:55 35b9f46c-f0be-4e82-9003-0acf22175f8f 2014.09.13 00:57 88bf135b-a9c1-4c8a-91eb-e67760bc94ed 2014.09.08 11:58 6b17d8a8-dde1-4921-8432-8f2a61e8f9fb 2014.08.28 22:53 2c31ad92-1f92-4f52-85a7-ebe67ddf3df8 2014.08.26 16:14 8571236f-f51a-4f2c-a69b-ab9e4c040c5c 2014.08.16 23:57 b200aca4-ec9c-425a-b4c1-6df387b59687 2014.08.07 18:21 e2616d93-0b13-4b78-a7e8-505f546ad37e 2014.08.06 04:49 3061df0a-714c-4547-99c9-cc231306ea03 2014.07.13 12:18 22714ec2-2b2a-494f-b388-8124a71c5590 2014.07.11 17:56 b8626a68-406f-4b67-987b-7fd8a9f7ec48 2014.03.17 15:46 aef700eb-6343-4d62-bbc3-69fc1926a8a0 2014.03.16 21:39 13383486-e699-4cf5-878e-c417f6d63f91 2014.03.15 22:42 0c0f724a-2f6c-471a-882c-3e0f12b5f50f 2014.03.03 00:24 cc751c9e-14f1-4a30-b4cf-d063658772a3 2014.03.02 14:31 494df622-c6fe-40ac-9b9f-5e8bb4c38ab6 2014.02.25 21:56 b7f1ce55-18de-42af-b154-d19858ce335a 2014.02.24 17:09 -->

Modified by cor-el

FredMcD
  • Top 10 Contributor
4229 solutions 59017 answers

bp-8442c6e4-7b2b-4192-9a98-fff3a2151021

Product Firefox Version 33.0.2

Release Channel release OS Windows NT OS Version 6.3.9600

Signature F1398665248

Attention Sumo's there are 20 related bug reports.


The crash report shows you have an old version of Firefox. True or not, please do the following;

Download Firefox For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

• Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory.


Look for, and rename any Mozilla or Firefox folders by adding .old to them.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.

bp-8442c6e4-7b2b-4192-9a98-fff3a2151021 Product Firefox Version 33.0.2 Release Channel release OS Windows NT OS Version 6.3.9600 Signature F1398665248 Attention Sumo's there are 20 related bug reports. ------------ The crash report shows you have an old version of Firefox. True or not, please do the following; '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]''' {web link} Save the file. Then; Using your file browser, open the '''Programs Folder''' on your computer. '''Windows:''' C:\Program Files C:\Program Files (x86) '''Mac:''' Open the "Applications" folder. '''Linux:''' Check your user manual. • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. Look for, and rename any Mozilla or Firefox folders by adding '''.old''' to them. After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.
FredMcD
  • Top 10 Contributor
4229 solutions 59017 answers

After you have done the above,

Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.

After you have done the above, '''[https://www.mozilla.org/en-US/plugincheck/ Use this link to check that your plugins are up-to-date.]''' If any are listed as unknown or research, do not worry about them.
AliceWyman
  • Moderator
240 solutions 2594 answers
See these articles for possible solutions. * http://kb.mozillazine.org/Firefox_hangs#Hang_downloading_files * [[What to do if you can't download or save files]]

Question owner

FredMcD said

The crash report shows you have an old version of Firefox.
You sure about that?

http://imgur.com/gLy8kn3.png

I would appreciate some actual help instead some copy-and-paste bullshit from a script.


AliceWyman said

See these articles for possible solutions.
I will look into this and get back to you.
''FredMcD [[#answer-796918|said]]'' <blockquote>The crash report shows you have an old version of Firefox.</blockquote>You sure about that? http://imgur.com/gLy8kn3.png I would appreciate some actual help instead some copy-and-paste bullshit from a script. ''AliceWyman [[#answer-796967|said]]'' <blockquote> See these articles for possible solutions. * http://kb.mozillazine.org/Firefox_hangs#Hang_downloading_files * [[What to do if you can't download or save files]] </blockquote>I will look into this and get back to you.
FredMcD
  • Top 10 Contributor
4229 solutions 59017 answers

This is why I wanted you to re-install the browser

This is why I wanted you to re-install the browser
cor-el
  • Top 10 Contributor
  • Moderator
17421 solutions 157412 answers

The crash report IDs you posted and that have a bp- prefix are reports from older Firefox version and have a signature that is about problems with Flash.

Can you click one of the recent crash reports to submit them and check if they are from the current release (41.0.2)?

If a line on the about:crashes page doesn't start with "bp-" then click the line to submit the report and the link will be updated and gets a "bp-" prefix if the report is submitted successfully. Please do not add the "bp-" prefix yourself.

The crash report IDs you posted and that have a bp- prefix are reports from older Firefox version and have a signature that is about problems with Flash. Can you click one of the recent crash reports to submit them and check if they are from the current release (41.0.2)? If a line on the about:crashes page doesn't start with "bp-" then click the line to submit the report and the link will be updated and gets a "bp-" prefix if the report is submitted successfully. Please do not add the "bp-" prefix yourself.