Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

got a bug keeps opening pages and my current malware and anti virus dont find it

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

Ive been chasing something that makes pages pop up to different ad sites and such and its really annoying and Im sure its slowing FF down. I have Malwarebytes, Spybot and AVG all working and they find nothing. Between this annoyance and the constant flash issues and crashes, Im ready to use something else if I cant find solutions. Im using win 8.1 fully updated. No other issues on this notebook either.

Ive been chasing something that makes pages pop up to different ad sites and such and its really annoying and Im sure its slowing FF down. I have Malwarebytes, Spybot and AVG all working and they find nothing. Between this annoyance and the constant flash issues and crashes, Im ready to use something else if I cant find solutions. Im using win 8.1 fully updated. No other issues on this notebook either.

Chosen solution

Adblock is preventing this from happening now. Problem solved

Read this answer in context 👍 0

All Replies (4)

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

more options

Adblock Plus {web link} Blocks annoying video ads on YouTube, Facebook ads, banners and much more. Adblock Plus blocks all annoying ads, and supports websites by not blocking unobtrusive ads by default (configurable).

Adblock Plus Pop-up Addon {web link} Adblock Plus Pop-up Addon extends the blocking functionality of Adblock Plus to those annoying pop-up windows that open on mouse clicks and other user actions.

Forum; Adblock Plus Homepage {web link}

more options

Chosen Solution

Adblock is preventing this from happening now. Problem solved

more options

Did you do a malware check with some of the above listed programs?

Try at least AdwCleaner if you have done additional scans.