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downloading updates ,has gotten stuck/frozen

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downloading updates manually ,,and it got frozen,,,, what do i do? am not very tech literate,,,,regards

downloading updates manually ,,and it got frozen,,,, what do i do? am not very tech literate,,,,regards

Additional System Details

Installed Plug-ins

  • 5.1.40728.0
  • Shockwave Flash 12.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • VLC media player Web Plugin 2.0.2

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0

More Information

Application Basics
------------------
Name: Firefox
Version: 26.0
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
Extensions
----------
Name: Skype Click to Call
Version: 7.4.0.9058
Enabled: true
ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
browser.places.smartBookmarksVersion: 4
browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
browser.startup.homepage_override.buildID: 20131205075310
browser.startup.homepage_override.mstone: 26.0
dom.mozApps.used: true
extensions.lastAppVersion: 26.0
gfx.blacklist.direct2d: 3
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1445355622
places.history.expiration.transient_current_max_pages: 78668
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 0
storage.vacuum.last.places.sqlite: 1445356213
Graphics
--------
Adapter Description: Mobile Intel(R) 4 Series Express Chipset Family
Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
Adapter RAM: Unknown
Device ID: 0x2a42
Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 8.1500.1000.2202 or newer.
DirectWrite Enabled: false (6.2.9200.17461)
Driver Date: 7-28-2009
Driver Version: 8.15.10.1855
GPU #2 Active: false
GPU Accelerated Windows: 2/2 Direct3D 9
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: skia
AzureContentBackend: none
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.2
Version in use: 4.10.2
NSS
Expected minimum version: 3.15.3.1 Basic ECC
Version in use: 3.15.3.1 Basic ECC
NSSSMIME
Expected minimum version: 3.15.3.1 Basic ECC
Version in use: 3.15.3.1 Basic ECC
NSSSSL
Expected minimum version: 3.15.3.1 Basic ECC
Version in use: 3.15.3.1 Basic ECC
NSSUTIL
Expected minimum version: 3.15.3.1
Version in use: 3.15.3.1

FredMcD
  • Top 10 Contributor
4308 solutions 60487 answers
*1 '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]v41''' {web link} *2 '''[https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer Uninstall Firefox from your computer]''' {web link}<br>DO NOT remove your profiles. *3 After, reboot the computer. Then run the full installer.