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Firefox crashes

Posted

I have noticed that when using the games on abcya.com the games (Grade 2 Math games) will freeze when first starting the games, within Firefox. The only way to get them to work is use task manager to shut down FF and then start again or, strangely enough, to click at the very right end of the task bar (show desktop) then click there again to bring FF back up, and the games work.

This happens even in safe mode and even after updating FF, Flash Player, Shockwave and Java.

Why is this? When you have a room full of kids all complaining their game isn't working, it creates problems.

Please help! This doesn't happen on the dreaded IE.

Thanks.

I have noticed that when using the games on abcya.com the games (Grade 2 Math games) will freeze when first starting the games, within Firefox. The only way to get them to work is use task manager to shut down FF and then start again or, strangely enough, to click at the very right end of the task bar (show desktop) then click there again to bring FF back up, and the games work. This happens even in safe mode and even after updating FF, Flash Player, Shockwave and Java. Why is this? When you have a room full of kids all complaining their game isn't working, it creates problems. Please help! This doesn't happen on the dreaded IE. Thanks.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.8.20082
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Shockwave Flash 19.0 r0
  • iTunes Detector Plug-in

Application

  • Firefox 41.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0
  • Support URL: https://support.mozilla.org/1/firefox/41.0.2/WINNT/en-US/

Extensions

  • Add to Amazon Wish List Button 1.10.1-signed (amznUWL2@amazon.com) (Inactive)
  • Bitdefender Wallet 2.0 (bdwteffv19@bitdefender.com) (Inactive)
  • Tab Mix Plus 0.4.1.9 ({dc572301-7619-498c-a57d-39143191b318}) (Inactive)
  • YesScript 2.1.1-signed (yesscript@userstyles.org) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 8450G
  • adapterDescription2:
  • adapterDeviceID: 0x9995
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 768
  • adapterRAM2:
  • adapterSubsysID: 510a17aa
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 10.0.10240.16430
  • driverDate: 7-21-2015
  • driverDate2:
  • driverVersion: 15.200.1065.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: False
  • webglRendererMessage: [u'']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4306 solutions 60420 answers

I played a game, and had no problem.

Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.


check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

I played a game, and had no problem. '''[https://www.mozilla.org/en-US/plugincheck/ Use this link to check that your plugins are up-to-date.]''' If any are listed as unknown or research, do not worry about them. ---------------------- check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''