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Firefox doesn't work in Windows 10, but I don't have Trusteer Rapport as suggested in Forum.

Posted

When I click on Firefox icon, it opens. When I attempt to enter a url, it presents "Well, this is embarrassing" error message and becomes nonresponsive. I have attempted both "restore" and "close" but get the same frozen screen on reopening. Your forum suggests that the problem is Trusteer Rapport. To my knowledge, I do not have Rapport (have never heard of it and it does not show up on my list of apps). I also tried downloading latest version but also got the same result. Firefox used to be my default browser (Win 8.1 and earlier).

Following advice on forum, I looked at crash reports and found this single ID in the period after I upgraded to Win10: bp-9f2cbb58-8637-4cce-b84c-4e2322150826

When I click on Firefox icon, it opens. When I attempt to enter a url, it presents "Well, this is embarrassing" error message and becomes nonresponsive. I have attempted both "restore" and "close" but get the same frozen screen on reopening. Your forum suggests that the problem is Trusteer Rapport. To my knowledge, I do not have Rapport (have never heard of it and it does not show up on my list of apps). I also tried downloading latest version but also got the same result. Firefox used to be my default browser (Win 8.1 and earlier). Following advice on forum, I looked at crash reports and found this single ID in the period after I upgraded to Win10: bp-9f2cbb58-8637-4cce-b84c-4e2322150826

Additional System Details

Installed Plug-ins

Firefox will not run in Win10. It used to be my default browser (Win 8.1 and earlier). Info on your forum suggests problem is Trusteer Rapport. To my knowledge, I do not have Rapport. I tried downloading latest version, but it still won't run. On opening, browser freezes and presents "Well, this is embarrassing" error message.

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; McAfee; rv:11.0) like Gecko

More Information

FredMcD
  • Top 10 Contributor
4228 solutions 59014 answers

Product Firefox Version 40.0.2

Release Channel release OS Windows NT OS Version 10.0.10240

The crash report flagged these programs;

Signature shutdownhang

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation


New Update; Flash Player Version 19.0.0.226
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.

Note: Edge on Win10 does not use ActiveX version but its own Flash.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Product Firefox Version 40.0.2 Release Channel release OS Windows NT OS Version 10.0.10240 The crash report flagged these programs; Signature shutdownhang Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation ------------------- New Update; Flash Player '''Version 19.0.0.226<br>https://www.adobe.com/products/flashplayer/distribution3.html''' '''Note: Windows users''' must download the “Internet Explorer” '''and''' “Plugin-based browsers” installers. Note: Edge on Win10 does not use ActiveX version but its own Flash. See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration