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Unable to block pop ups on Firefox on Windows 7

Posted

Switched to Firefox after trouble with pop up Ads on Chrome. Now having the same problem with Firefox. Have run various anti malware programs & installed Ad block plus extension to no avail. I can see sites loading up when I open a crossword solver site. Have used this site for some time in the past without problems. Any assistance would be appreciated- cheers Bruce

Switched to Firefox after trouble with pop up Ads on Chrome. Now having the same problem with Firefox. Have run various anti malware programs & installed Ad block plus extension to no avail. I can see sites loading up when I open a crossword solver site. Have used this site for some time in the past without problems. Any assistance would be appreciated- cheers Bruce

Chosen solution

hello, this sound like an issue with adware that is active on your system. please perform all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

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Additional System Details

Installed Plug-ins

  • ABR_AUSkey Plugin Mozilla Component
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • Provides support to BigPond Media Downloader
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.60.2 for Mozilla browsers
  • LastPass Plugin
  • 5.1.40728.0
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0

More Information

philipp
  • Top 10 Contributor
  • Moderator
4846 solutions 21463 answers

Chosen Solution

hello, this sound like an issue with adware that is active on your system. please perform all these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

hello, this sound like an issue with adware that is active on your system. please perform all these steps: # [[Reset Firefox – easily fix most problems|reset firefox]] (this will keep your bookmarks and passwords) # afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them. # finally run a full scan of your system with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] and [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] to make sure that adware isn't present in other places of your system as well. [[Troubleshoot Firefox issues caused by malware]]
cor-el
  • Top 10 Contributor
  • Moderator
15592 solutions 141163 answers

Helpful Reply

Note that some extensions may hide themselves and will only show in Safe Mode.

What kind of pop-ups do you get?

Note that some extensions may hide themselves and will only show in Safe Mode. What kind of pop-ups do you get?

Question owner

Thanks for replies, have reset Firefox & run various security tools & system would appear to be clear of malware. Logged into problem site, a crossword solver, incognito mode and adware sites where logging on top of this. Have stopped using this site & will advise its administrators of problem- cheers Bruce

Thanks for replies, have reset Firefox & run various security tools & system would appear to be clear of malware. Logged into problem site, a crossword solver, incognito mode and adware sites where logging on top of this. Have stopped using this site & will advise its administrators of problem- cheers Bruce