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Firefox becomes unresponsive in windows 10 on my high end custom desktop aswell as on low end laptop

Posted

Since upgrading to windows 10 a while back, Firefox freezes and becomes unresposive, donst matter whether i have open tab open or many, this happens on both machines intermitantly, sometimes trying to open Firefox dosnt work first time, after waiting several minutes click again and two windows open, I have even done fresh install on desktop incase there was a fault in the install itself.

Desktop Details

AMD 8350 octicore cpu 4Ghz 32Gb Ram 66Gb virtual Memory 34Gb Page File (cleared) 8 Tb Harddrive split over 4 drives windows install on SSD 256Gb windows 10 64bit 10.0.10240 Gigabyte motherboard AMD Radeon HD7800 Graphics

Laptop details

Toshiba L450 D AMD Athlon™ X2 Dual-Core Processor for Notebook PCs QL-64 39.6cm (15.6”) , Toshiba TruBrite® HD TFT High Brightness display with 16:9 aspect ratio Hard disk 500 GB Aluminium Silver with black keyboard 4,096 (2,048 + 2,048) MB, DDR2 RAM (800 MHz) ATI Radeon™ HD 3200 Graphics

Internet connection SKY Fibre 22 ping 37.70Mb Download 9.59 Upload

I hope this is enough information. if not please do not hesitate to ask for more

Since upgrading to windows 10 a while back, Firefox freezes and becomes unresposive, donst matter whether i have open tab open or many, this happens on both machines intermitantly, sometimes trying to open Firefox dosnt work first time, after waiting several minutes click again and two windows open, I have even done fresh install on desktop incase there was a fault in the install itself. Desktop Details AMD 8350 octicore cpu 4Ghz 32Gb Ram 66Gb virtual Memory 34Gb Page File (cleared) 8 Tb Harddrive split over 4 drives windows install on SSD 256Gb windows 10 64bit 10.0.10240 Gigabyte motherboard AMD Radeon HD7800 Graphics Laptop details Toshiba L450 D AMD Athlon™ X2 Dual-Core Processor for Notebook PCs QL-64 39.6cm (15.6”) , Toshiba TruBrite® HD TFT High Brightness display with 16:9 aspect ratio Hard disk 500 GB Aluminium Silver with black keyboard 4,096 (2,048 + 2,048) MB, DDR2 RAM (800 MHz) ATI Radeon™ HD 3200 Graphics Internet connection SKY Fibre 22 ping 37.70Mb Download 9.59 Upload I hope this is enough information. if not please do not hesitate to ask for more

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.9.20069
  • Shockwave Flash 19.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.9.160
  • Silver Light 5.1.40728.0
  • Uplay PC Hub Plugin 0.3
  • OpenH264 Video Codec provided by Cisco Systems, Inc. 1.4
  • Primetime Content Decryption Module provided by Adobe Systems, Incorporated 13
  • Uplay PC (Disabled) Ubisoft Uplay has been blocked for your protection
  • Microsoft Office 2013 15.0.4514.1000 (Disabled)
  • Microsoft Office 2013 15.0.4703.1000 (Disabled)

Application

  • Firefox 41.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0
  • Support URL: https://support.mozilla.org/1/firefox/41.0.2/WINNT/en-GB/

Extensions

  • Avast Online Security 10.2.0.187 (wrc@avast.com)
  • E-Web Print 1.23.00 (e-webprint@epson.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 7800 Series
  • adapterDescription2:
  • adapterDeviceID: 0x679e
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 32551682
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10240.16430
  • driverDate: 8-21-2015
  • driverDate2:
  • driverVersion: 15.201.1151.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7800 Series Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4270 solutions 59898 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


Separate Issue; Your System Details shows;

Installed Plug-ins

Microsoft Office 2013 15.0.4514.1000 Microsoft Office 2013 15.0.4703.1000
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? ------------- Separate Issue; Your System Details shows; Installed Plug-ins Microsoft Office 2013 15.0.4514.1000 Microsoft Office 2013 15.0.4703.1000 <br>Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.