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Firefox asks me what to do with a login.do when logging in to Adobe.com.au.

Posted

Hi,

When I try to login to adobe.com.au, I get a dialog box asking me what to do with a login.do file. I do not have this problem on any other website I login to, and I can login to the site using IE or Chrome. It worked some weeks back but I am not sure what version of FF that was or what Windows 7 level it was before any Win7 updates. Adobe tells me it is a FF problem but I am not so sure.

TIA

Steve

Hi, When I try to login to adobe.com.au, I get a dialog box asking me what to do with a login.do file. I do not have this problem on any other website I login to, and I can login to the site using IE or Chrome. It worked some weeks back but I am not sure what version of FF that was or what Windows 7 level it was before any Win7 updates. Adobe tells me it is a FF problem but I am not so sure. TIA Steve
Attached screenshots

Chosen solution

Steve, Please check to make sure that there is not a bookmark or cached history page that might be changing the preferences of the site. For example, from about:permissions when you search for the site adobe.com.au click forget this site, however be warned this will remove all cached data locally about this site from Firefox.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Citrix Online App Detector Plugin
  • GEPlugin
  • Next Generation Java Plug-in 11.60.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Photodex Presenter Plugin 6,00,0,3410
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 19.0 r0
  • 5.1.40416.0
  • Plugin for Wacom tablets.
  • NPWLPG

Application

  • Firefox 41.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0
  • Support URL: https://support.mozilla.org/1/firefox/41.0.1/WINNT/en-GB/

Extensions

  • Adblock Plus 2.6.11 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adblock Plus Pop-up Addon 0.9.2.1-signed (adblockpopups@jessehakanen.net)
  • Advertising Cookie Opt-out 1.5 (optout@google.com)
  • Avast Online Security 10.2.0.187 (wrc@avast.com)
  • CSHelper 1.0.1-signed ({d91a2be6-3b56-4dfb-97f5-5e48fe3ed473})
  • Customizations for Adblock Plus 1.0.3.1-signed (customization@adblockplus.org)
  • Element Hiding Helper for Adblock Plus 1.3.4 (elemhidehelper@adblockplus.org)
  • FEBE 8.7.1-signed ({4BBDD651-70CF-4821-84F8-2B918CF89CA3})
  • HTTPS-Everywhere 5.1.1 (https-everywhere-eff@eff.org)
  • Integrated Google Calendar 1.5.0 (intgcal@egarracingteam.com.ar)
  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF})
  • New Tab Override (browser.newtab.url replacement for Fx 41+) 1.0 (newtaboverride@agenedia.com)
  • Skype Click to Call 7.4.0.9058 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A})
  • Video DownloadHelper 5.4.1 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 275
  • adapterDescription2:
  • adapterDeviceID: 0x05e6
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 896
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 400
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17292
  • driverDate: 2-3-2015
  • driverDate2:
  • driverVersion: 9.18.13.4144
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: False
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 275 Direct3D11 vs_4_0 ps_4_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: Yes
guigs 1072 solutions 11697 answers

Chosen Solution

Steve, Please check to make sure that there is not a bookmark or cached history page that might be changing the preferences of the site. For example, from about:permissions when you search for the site adobe.com.au click forget this site, however be warned this will remove all cached data locally about this site from Firefox.

Steve, Please check to make sure that there is not a bookmark or cached history page that might be changing the preferences of the site. For example, from about:permissions when you search for the site adobe.com.au click forget this site, however be warned this will remove all cached data locally about this site from Firefox.
jscher2000
  • Top 10 Contributor
8837 solutions 72222 answers

Usually the domino server will instruct Firefox that a .do page has a content type of text/html. If the above suggestion does not fix it, do you know whether there is any proxy server between you and the destination server that might be modifying the content-type header of the page?

Usually the domino server will instruct Firefox that a .do page has a content type of text/html. If the above suggestion does not fix it, do you know whether there is any proxy server between you and the destination server that might be modifying the content-type header of the page?

Question owner

Hi,

I had already tried those suggestions. In the end I completley removed all traces of Firefox and it resolved the issue. I only lost my histroy which I had not backed up, no big deal on that.

Steve

Hi, I had already tried those suggestions. In the end I completley removed all traces of Firefox and it resolved the issue. I only lost my histroy which I had not backed up, no big deal on that. Steve
LTEAK 0 solutions 5 answers

I have this same problem, but with https://forums.adobe.com/.

I am given a chance to open or save a login.do file. "Opening" does nothing because Windows does not recognize the file extension (and presents an error dialog box). Meanwhile, the Adobe website presents an animated loading icon the goes and goes for hours.

If I save the login.do file, it always is zero bytes.

I'm sorry to bug you here, but there is no contact info on the Adobe site. I have had this problem for months. Same problem in IE.

I have this same problem, but with https://forums.adobe.com/. I am given a chance to open or save a login.do file. "Opening" does nothing because Windows does not recognize the file extension (and presents an error dialog box). Meanwhile, the Adobe website presents an animated loading icon the goes and goes for hours. If I save the login.do file, it always is zero bytes. I'm sorry to bug you here, but there is no contact info on the Adobe site. I have had this problem for months. Same problem in IE.

Question owner

Hi,

Have you tried my solution to remove all traces of Firefox and re-install? That resolved the issue for me. There is definiteley contact info on the Adobe site, I found it better to use live chat with them. Look under the support tab.

Steve

Hi, Have you tried my solution to remove all traces of Firefox and re-install? That resolved the issue for me. There is definiteley contact info on the Adobe site, I found it better to use live chat with them. Look under the support tab. Steve
LTEAK 0 solutions 5 answers

The problem is also with IE and Chrome.

The problem is also with IE and Chrome.
LTEAK 0 solutions 5 answers

I reinstalled my preferred browser, so its installation is on top of Adobe's. That fixed it.

Thanks, all, for your help.

I reinstalled my preferred browser, so its installation is on top of Adobe's. That fixed it. Thanks, all, for your help.