X
Tap here to go to the mobile version of the site.

Support Forum

Firefox 41.0.1 under Mac OSX 10.11 crashing regularly with "invalid context 0x0" errors, then "Service exited with abnormal code:1"

Posted

When viewing Flash Player video content in full screen mode, clicking anywhere in the video window crashes Firefox. Disabling add-ons has no effect. This happens less reproducibly when not in full screen mode.

From Console, the last few lines before the crash are:

10/10/2015 3:10:31.315 AM firefox[4521]: CGContextRestoreGState: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.

10/10/2015 3:10:31.315 AM firefox[4521]: CGContextGetType: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.

10/10/2015 3:10:31.315 AM firefox[4521]: CGContextGetType: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.

10/10/2015 3:10:31.315 AM firefox[4521]: CGContextSetCTM: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.

10/10/2015 3:10:31.315 AM firefox[4521]: CGContextConcatCTM: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.

10/10/2015 3:10:31.316 AM firefox[4521]: CGContextGetType: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.

10/10/2015 3:10:31.316 AM firefox[4521]: CGContextGetType: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable.

10/10/2015 3:10:31.329 AM identityservicesd[331]: <IMMacNotificationCenterManager: 0x7fa323564c50>: DND Enabled: NO

10/10/2015 3:10:31.329 AM identityservicesd[331]: <IMMacNotificationCenterManager: 0x7fa323564c50>: Updating enabled: YES (Topics: ())

10/10/2015 3:10:31.732 AM com.apple.xpc.launchd[1]: (org.mozilla.firefox.52832[4521]) Service exited with abnormal code: 1

When viewing Flash Player video content in full screen mode, clicking anywhere in the video window crashes Firefox. Disabling add-ons has no effect. This happens less reproducibly when not in full screen mode. From Console, the last few lines before the crash are: 10/10/2015 3:10:31.315 AM firefox[4521]: CGContextRestoreGState: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable. 10/10/2015 3:10:31.315 AM firefox[4521]: CGContextGetType: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable. 10/10/2015 3:10:31.315 AM firefox[4521]: CGContextGetType: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable. 10/10/2015 3:10:31.315 AM firefox[4521]: CGContextSetCTM: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable. 10/10/2015 3:10:31.315 AM firefox[4521]: CGContextConcatCTM: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable. 10/10/2015 3:10:31.316 AM firefox[4521]: CGContextGetType: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable. 10/10/2015 3:10:31.316 AM firefox[4521]: CGContextGetType: invalid context 0x0. If you want to see the backtrace, please set CG_CONTEXT_SHOW_BACKTRACE environmental variable. 10/10/2015 3:10:31.329 AM identityservicesd[331]: <IMMacNotificationCenterManager: 0x7fa323564c50>: DND Enabled: NO 10/10/2015 3:10:31.329 AM identityservicesd[331]: <IMMacNotificationCenterManager: 0x7fa323564c50>: Updating enabled: YES (Topics: ()) 10/10/2015 3:10:31.732 AM com.apple.xpc.launchd[1]: (org.mozilla.firefox.52832[4521]) Service exited with abnormal code: 1

Modified by jpdemers

Additional System Details

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.12
  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • Provides information about the default web browser
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Version 5.41.0.0
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Office Live Update v1.0
  • Shockwave Flash 19.0 r0
  • 5.1.40728.0
  • WebEx64 General Plugin Container Version 205
  • Enables the interaction of Mathematica content with the latest installed version of Mathematica.

Application

  • Firefox 41.0.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:41.0) Gecko/20100101 Firefox/41.0
  • Support URL: https://support.mozilla.org/1/firefox/41.0.1/Darwin/en-US/

Extensions

  • Adblock Plus 2.6.11 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • BetterPrivacy 1.68.1-signed ({d40f5e7b-d2cf-4856-b441-cc613eeffbe3})
  • Dashlane 3.5.4.91082 (442718d9-475e-452a-b3e1-fb1ee16b8e9d@dashlane.com)
  • FireFTP 2.0.24.1-signed ({a7c6cf7f-112c-4500-a7ea-39801a327e5f})
  • gtranslate 0.11.0.1-signed ({aff87fa2-a58e-4edd-b852-0a20203c1e17})
  • Pixlr Grabber 2.1.4 ({d47a9f51-8281-43fa-f450-f28ef8735e9a})
  • Socks Proxy 0.4.2.1-signed (jid1-CDhCxYtMn1Dlig@jetpack)
  • Video DownloadHelper 5.4.1 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • DivX Plus Web Player HTML5 <video> 2.1.2.182 ({23fcfd51-4958-4f00-80a3-ae97e717ed8b}) (Inactive)
  • Greasemonkey 3.4.1 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781}) (Inactive)
  • Photo-zoom V10 0.95.21 (65680d131ebe474282d16@36f6368499e84a53a77d74.com) (Inactive)
  • QuickJava 2.0.6.1-signed ({E6C1199F-E687-42da-8C24-E7770CC3AE66}) (Inactive)
  • YouTube ALL HTML5 3.0.0 (jid1-qj0w91o64N7Eeg@jetpack) (Inactive)
  • YouTube Center 2.1.0.1-signed (jid1-cwbvBTE216jjpg@jetpack) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x9583
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: False
  • webglRendererMessage: [u'']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

Helpful Reply

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? While still in Safe Mode, Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]
cor-el
  • Top 10 Contributor
  • Moderator
17536 solutions 158573 answers

Are you sure that a Flash player is used and not the HTML5 media player?

You can try to set this pref to false on the about:config page to see if that has effect.

  • media.apple.mp4.enabled
Are you sure that a Flash player is used and not the HTML5 media player? You can try to set this pref to false on the <b>about:config</b> page to see if that has effect. *media.apple.mp4.enabled

Helpful Reply

HTML5 media (YouTube) works fine. It's the Flash stuff (mlb.com, news channels, thedailyshow, etc.) that blows up.

Problem exists in safe mode as well.

Most recent reports: bp-88c5c2d6-0cb4-4b6c-823a-66da02151011 10/11/2015 2:43 PM bp-1b154815-4d9a-4bc1-b0ee-ba12f2151011 10/11/2015 2:43 PM bp-1a6c5fed-4832-4fdb-886c-b0cf42151011 10/11/2015 2:38 PM bp-734a97f6-d785-4118-a401-9d02e2151010 10/10/2015 3:36 AM bp-48942f18-76d8-43a3-a3c5-8b8002151010 10/10/2015 2:46 AM bp-2db906ef-f1bd-413e-a365-5b27a2151010 10/10/2015 12:23 AM bp-4b5d7125-dd79-4a97-b212-a5aec2151010 10/10/2015 12:14 AM

HTML5 media (YouTube) works fine. It's the Flash stuff (mlb.com, news channels, thedailyshow, etc.) that blows up. Problem exists in safe mode as well. Most recent reports: bp-88c5c2d6-0cb4-4b6c-823a-66da02151011 10/11/2015 2:43 PM bp-1b154815-4d9a-4bc1-b0ee-ba12f2151011 10/11/2015 2:43 PM bp-1a6c5fed-4832-4fdb-886c-b0cf42151011 10/11/2015 2:38 PM bp-734a97f6-d785-4118-a401-9d02e2151010 10/10/2015 3:36 AM bp-48942f18-76d8-43a3-a3c5-8b8002151010 10/10/2015 2:46 AM bp-2db906ef-f1bd-413e-a365-5b27a2151010 10/10/2015 12:23 AM bp-4b5d7125-dd79-4a97-b212-a5aec2151010 10/10/2015 12:14 AM

Modified by cor-el

Question owner

One more for you: crash in safe mode, with single web page open: bp-ab100776-4c2e-4984-9598-2ce8b2151011 10/11/2015 2:51 PM

When not in safe mode, the crash usually occurs when entering full-screen, but sometimes there is a short period (<1 min.) of full-sreen play. During any such period, it will crash instantly upon a mouse click.

In safe mode, the crash occurs when exiting full-screen playback ('esc' key). Full-screen play is otherwise stable to mouse clicks.

One more for you: crash in safe mode, with single web page open: bp-ab100776-4c2e-4984-9598-2ce8b2151011 10/11/2015 2:51 PM When not in safe mode, the crash ''usually'' occurs when entering full-screen, but sometimes there is a short period (<1 min.) of full-sreen play. During any such period, it will crash instantly upon a mouse click. In safe mode, the crash occurs when exiting full-screen playback ('esc' key). Full-screen play is otherwise stable to mouse clicks.
cor-el
  • Top 10 Contributor
  • Moderator
17536 solutions 158573 answers

That last crash could be hardware acceleration related.

You can try to disable hardware acceleration in Firefox.

  • Firefox > Preferences > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

That last crash could be hardware acceleration related. You can try to disable hardware acceleration in Firefox. *Firefox > Preferences > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes You can check if there is an update for your graphics display driver and check for hardware acceleration related issues. *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

Acceleration is off, and the OS is the newest release (El Capitan).

Acceleration is off, and the OS is the newest release (El Capitan).
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

bp-1b154815-4d9a-4bc1-b0ee-ba12f2151011

libdispatch.dylib =  ? Word for Mac

libsystem_pthread.dylib =  ? Word for Mac

libsystem_kernel.dylib =  ? Word for Mac +++++++++++++++++++++++++++++++++ bp-88c5c2d6-0cb4-4b6c-823a-66da02151011

Signature EMPTY: no crashing thread identified

This is for Sumo's Related Bugs 1113145 NEW --- FF don't try to download a +5GB .out file from a ftp and instead tries to load the file to display it and then crash

945328 RESOLVED WORKSFORME Firefox 25.0.1 Crash Report [@ EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER ], WinDbg logs

837835 RESOLVED INCOMPLETE increase in crashes with EMPTY dumps in Firefox 19 and 20 cycles

711568 RESOLVED WONTFIX Crash [@ EMPTY: no crashing thread identified; corrupt dump ] & [ERROR_NO_MINIDUMP_HEADER] (unactionable)


For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.

bp-1b154815-4d9a-4bc1-b0ee-ba12f2151011 libdispatch.dylib = ? Word for Mac libsystem_pthread.dylib = ? Word for Mac libsystem_kernel.dylib = ? Word for Mac +++++++++++++++++++++++++++++++++ bp-88c5c2d6-0cb4-4b6c-823a-66da02151011 Signature EMPTY: no crashing thread identified This is for Sumo's Related Bugs 1113145 NEW --- FF don't try to download a +5GB .out file from a ftp and instead tries to load the file to display it and then crash 945328 RESOLVED WORKSFORME Firefox 25.0.1 Crash Report [@ EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER ], WinDbg logs 837835 RESOLVED INCOMPLETE increase in crashes with EMPTY dumps in Firefox 19 and 20 cycles 711568 RESOLVED WONTFIX Crash [@ EMPTY: no crashing thread identified; corrupt dump ] & [ERROR_NO_MINIDUMP_HEADER] (unactionable) ----------------- For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

I don't know if this can help,

HTML5 Video Everywhere! {web link} Replace video player with Firefox native video player

I don't know if this can help, '''[https://addons.mozilla.org/en-us/firefox/addon/html5-video-everywhere/ HTML5 Video Everywhere!]''' {web link} Replace video player with Firefox native video player