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Firefox crashes - often

Posted

various situations, can't limit it to one thing. just, it crashes, sometimes after a few seconds, sometimes after ten minutes. have tried the whole list of things on the 'Firefox crashes' page. - except clean reinstall.

various situations, can't limit it to one thing. just, it crashes, sometimes after a few seconds, sometimes after ten minutes. have tried the whole list of things on the 'Firefox crashes' page. - except clean reinstall.

Additional System Details

Installed Plug-ins

  • DivX Web Player version 3.4.0.6
  • DivX VOD Helper Plug-in
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Shockwave Flash 19.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.5

Application

  • Firefox 41.0.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:41.0) Gecko/20100101 Firefox/41.0
  • Support URL: https://support.mozilla.org/1/firefox/41.0.1/Darwin/en-US/

Extensions

  • Adblock Plus 2.6.11 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • NoScript 2.6.9.37 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • TinEye Reverse Image Search 1.2.1 (tineye@ideeinc.com)
  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom) (Inactive)
  • DivX Plus Web Player HTML5 <video> 2.1.2.172 ({23fcfd51-4958-4f00-80a3-ae97e717ed8b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x0d26
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: False
  • webglRendererMessage: [u'']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No

Question owner

last two crash IDs: ID: bp-2914b1d5-60bd-47b7-b47f-764cd2151003 ID: bp-83fe82c9-2b4b-4276-b16f-b5b9c2151003

last two crash IDs: ID: bp-2914b1d5-60bd-47b7-b47f-764cd2151003 ID: bp-83fe82c9-2b4b-4276-b16f-b5b9c2151003

Modified by cor-el

cor-el
  • Top 10 Contributor
  • Moderator
17671 solutions 159854 answers

You can try to disable hardware acceleration in Firefox.

  • Firefox > Preferences > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

You can check for corrupted and duplicate fonts and other font issues:

You can try to disable hardware acceleration in Firefox. *Firefox > Preferences > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes You can check if there is an update for your graphics display driver and check for hardware acceleration related issues. *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration You can check for corrupted and duplicate fonts and other font issues: *http://www.thexlab.com/faqs/multipleappsquit.html - Font Book 2.0 Help: Checking for damaged fonts *http://www.creativetechs.com/iq/garbled_fonts_troubleshooting_guide.html

Question owner

I did stop hardware acceleration already. also for flash. All my Mac software is up to date. Have been checking for new software once an hour for the last few days.... Fonts seem ok. Some duplicates but resolved automatically. .....

I did stop hardware acceleration already. also for flash. All my Mac software is up to date. Have been checking for new software once an hour for the last few days.... Fonts seem ok. Some duplicates but resolved automatically. .....
cor-el
  • Top 10 Contributor
  • Moderator
17671 solutions 159854 answers

It still seems to be related to fonts as this call shows in the crashing thread:

  • gfxMacPlatformFontList::GetDefaultFont(gfxFontStyle const*)

Maybe try to set a different default font in the Mac settings if there is a place to specify this default font.

It still seems to be related to fonts as this call shows in the crashing thread: *gfxMacPlatformFontList::GetDefaultFont(gfxFontStyle const*) Maybe try to set a different default font in the Mac settings if there is a place to specify this default font.

Question owner

Have changed the default font in Firefox. There is no place that i can find to set a default Mac font. Used Fontbook to check all fonts. Deleted a number of them that showed up with problems. Finally reset/reinstalled the system fonts. Firefox still crashes.

Have changed the default font in Firefox. There is no place that i can find to set a default Mac font. Used Fontbook to check all fonts. Deleted a number of them that showed up with problems. Finally reset/reinstalled the system fonts. Firefox still crashes.
FredMcD
  • Top 10 Contributor
4305 solutions 60420 answers

Please post new crash reports.

Please post new crash reports.

Question owner

last two IDs: bp-74f52531-a692-493f-9639-9fc402151011 11.10.15 21.28 bp-8e733033-da49-4318-9580-719cf2151011 11.10.15 21.05

last two IDs: bp-74f52531-a692-493f-9639-9fc402151011 11.10.15 21.28 bp-8e733033-da49-4318-9580-719cf2151011 11.10.15 21.05

Question owner

...and this one from just now. bp-3cb00be8-86bc-439f-ad6e-f8eea2151012

...and this one from just now. bp-3cb00be8-86bc-439f-ad6e-f8eea2151012

Question owner

I can say only one thing: it almost always seems to happen when i switch back to Firefox from another app. Rarely also right when i hit a site. If this helps...

I can say only one thing: it almost always seems to happen when i switch back to Firefox from another app. Rarely also right when i hit a site. If this helps...
FredMcD
  • Top 10 Contributor
4305 solutions 60420 answers

libsystem_pthread.dylib =  ? Word for Mac

libsystem_kernel.dylib =  ? Word for Mac

libobjc.A.dylib =  ? Word for Mac http://support.microsoft.com/kb/2693802/en-us

libdispatch.dylib =  ? Word for Mac


For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.

libsystem_pthread.dylib = ? Word for Mac libsystem_kernel.dylib = ? Word for Mac libobjc.A.dylib = ? Word for Mac http://support.microsoft.com/kb/2693802/en-us libdispatch.dylib = ? Word for Mac --------------- For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.

Question owner

Hmmm. No Microsoft SW here. Not true: Skype. But i checked and yep, there are old prefs files. All deleted. Will report back.

Hmmm. No Microsoft SW here. Not true: Skype. But i checked and yep, there are old prefs files. All deleted. Will report back.

Question owner

Deleted prefs files, anything in my computer that said 'microsoft', restarted, still crashing.... bp-0931a98b-f799-4dd1-8399-8dabe2151012

Deleted prefs files, anything in my computer that said 'microsoft', restarted, still crashing.... bp-0931a98b-f799-4dd1-8399-8dabe2151012
FredMcD
  • Top 10 Contributor
4305 solutions 60420 answers

This report is the same as the others. I've called the big guys to help you. Good luck.

This report is the same as the others. I've called the big guys to help you. Good luck.

Question owner

ID: 31a5b194-0c81-4344-9235-30d812151013

...........

ID: 31a5b194-0c81-4344-9235-30d812151013 ...........

Question owner

ID: 9f3c3a1f-f720-43ba-b0f6-45f7b2151020

big guys? any ideas? i hate every other browser, but Firefox is coming to be seen by me as unusable.

ID: 9f3c3a1f-f720-43ba-b0f6-45f7b2151020 big guys? any ideas? i hate every other browser, but Firefox is coming to be seen by me as unusable.