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Whenever I sign in I get this notice "Something happened on our end. Please refresh your browser or close it and sign in again."

  • 2 replies
  • 1 has this problem
  • 14 views
  • Last reply by cor-el

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After I select refresh everything is OK. This has recently been happening now every time I sign in.

All Replies (2)

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We are extremely sorry that you encountered this issue. CHECK"' 1. Is firefox is up to date. 2.Clear all saved passwords and cache. 3.If still have a problem, then reinstall FireFox.

Please let us know if the suggestion works.

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This issue can be caused by corrupted cookies or cookies that are blocked.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window