Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot open Mozilla and my emails

  • 6 replies
  • 1 has this problem
  • 3 views
  • Last reply by Wayne Mery

martipogue
martipogue
more options

I cannot open Mozilla Thunderbird from Start Menu or Desk Top Icon. I also cannot get to program un control panel. Therefore I cannot open any user emails.

I cannot open Mozilla Thunderbird from Start Menu or Desk Top Icon. I also cannot get to program un control panel. Therefore I cannot open any user emails.

All Replies (6)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

go to getthunderbird.com and reinstall the program

martipogue
martipogue Question owner
more options

I have emails that I do not want to lose. Will they be there if I reinstall?

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I am suggesting you reinstall the program, not delete you mails.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

martipogue said

I have emails that I do not want to lose. Will they be there if I reinstall?

yes.

Install replaces the Thunderbird program directory. But Thunderbird data is stored separate, in a different directory, from the Thunderbird program

martipogue
martipogue Question owner
more options

I cannot install download because I cannot close old one. Any suggestions?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Kill in Windows task manager. Or reboot PC