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I've been dealing with firefox "not responding issues" ever since I updated to your latest version (41.0) I no longer use it because it is just too frustrating!

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I've been dealing with firefox "not responding issues" ever since I updated to your latest version (41.0) I no longer use it because it is just too frustrating! I have tried all your recommended solutions numerous times to no avail. I have also sent you feedback a number of times with no response. Not even an acknowledgement that you received my concerns. I will send my concerns one last time and won't attempt to use firefox again until I hear back from someone.

I've been dealing with firefox "not responding issues" ever since I updated to your latest version (41.0) I no longer use it because it is just too frustrating! I have tried all your recommended solutions numerous times to no avail. I have also sent you feedback a number of times with no response. Not even an acknowledgement that you received my concerns. I will send my concerns one last time and won't attempt to use firefox again until I hear back from someone.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.12
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.15
  • Intel AppUp Hyperlink Plugin
  • Citrix Online App Detector Plugin
  • Coupons, Inc. Coupon Printer 5.0.2.2
  • GEPlugin
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.25.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • NPWLPG
  • RealPlayer Download Plugin
  • This plug-in enables downloading of HTML5 videos
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • Shockwave Flash 19.0 r0
  • Shockwave Flash 13.0 r0
  • 5.1.40728.0
  • Virtual Earth 3D 4.00090316005 plugin for Mozilla
  • WildTangent Games App V2 Presence Detector

Application

  • Firefox 41.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0
  • Support URL: https://support.mozilla.org/1/firefox/41.0/WINNT/en-US/

Extensions

  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom) (Inactive)
  • MindDabble 2.73.0.65074 (4pffxtbr@MindDabble_4p.com) (Inactive)
  • Norton Toolbar 2015.5.2.24 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • RealDownloader 17.0.15 ({338950EA-82DB-44C1-930D-0C28E023C9F0}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 6450
  • adapterDescription2:
  • adapterDeviceID: 0x6779
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 0
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10240.16430
  • driverDate: 8-3-2015
  • driverDate2:
  • driverVersion: 15.200.1062.1004
  • driverVersion2:
  • failures: [u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(210,20320) Code: 0x80070057', u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(210,20320) Code: 0x80070057']
  • indices: [0, 1]
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6450 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
philipp
  • Top 25 Contributor
  • Moderator
5324 solutions 23508 answers

hi bftz, there is currently an increase of such reports and the source seem to be sites that have embedded flash plugin content. firefox developers are looking into that issue and investigating a fix.

would you be willing to see if the problem is fixed with this test build and report back with your results soon?: https://archive.mozilla.org/pub/firefox/candidates/41.0.1-candidates/build2/win32/ (click on your language, then download and install the "Firefox Setup 41.0.1.exe")

hi bftz, there is currently an increase of such reports and the source seem to be sites that have embedded flash plugin content. firefox developers are looking into that issue and investigating a fix. would you be willing to see if the problem is fixed with this test build and report back with your results soon?: https://archive.mozilla.org/pub/firefox/candidates/41.0.1-candidates/build2/win32/ (click on your language, then download and install the "Firefox Setup 41.0.1.exe")