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Firefox crashes

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  • 3 have this problem
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  • Last reply by FredMcD

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When I click om Mozilla Firefox to get into Internet and try to look up anything I get "not responding" this happens always. Can not do anything such as check emails, face book, browse etc. When it does work for a minute or so I get the following message Adobe Flash has crashed submit a crash report. I have ran malware and virus scans and no threats etc come up. I have also uninstall both adobe flash and firefox several times. It also happens in safe mode as well. Very frustrating!!!!

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If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:


You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

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This is not a cure, but should let the web page load without crashing.

Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it


Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 18.0 r0 Shockwave Flash 19.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Note: Edge on Win10 does not use ActiveX version but its own Flash.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 19.0.0.185
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.