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plugin not responding

Posted

I am continually getting the problem that the "plugin is not responding" at first it was only once every few days, now it is almost every time I open firefox and it continues to happen after closing it down and restarting. I have gone through the answers to this problem on your site but it is still the same, please help I cannot get anything done on my laptop because this is now a constant problem.

I am continually getting the problem that the "plugin is not responding" at first it was only once every few days, now it is almost every time I open firefox and it continues to happen after closing it down and restarting. I have gone through the answers to this problem on your site but it is still the same, please help I cannot get anything done on my laptop because this is now a constant problem.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.15
  • GEPlugin
  • Google Update
  • Office Live Update v1.5
  • Shockwave Flash 19.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2
  • 5.1.40728.0
  • Unity Player 4.6.2f1
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:41.0) Gecko/20100101 Firefox/41.0

More Information

FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? ----------------- check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''

Question owner

Tried starting in safe mode, did exactly the same thing within 2 minutes. I've looked at some of the other options above, but they seem so very complicated, I doubt I could find my way through these suggestions. Anything simpler you can suggest?

Tried starting in safe mode, did exactly the same thing within 2 minutes. I've looked at some of the other options above, but they seem so very complicated, I doubt I could find my way through these suggestions. Anything simpler you can suggest?
Scribe 725 solutions 3456 answers

Hi, which plugin? Open the Add-ons Manager (Ctrl+Shift+Esc) > Plugins, and try setting the offending one to Ask to Activate or Never Activate to see if that stops the message.

If it is Shockwave Flash, see - Adobe Flash plugin has crashed - Prevent it from happening again.

Hi, which plugin? Open the Add-ons Manager (Ctrl+Shift+Esc) > Plugins, and try setting the offending one to Ask to Activate or Never Activate to see if that stops the message. If it is Shockwave Flash, see - [[Adobe Flash plugin has crashed - Prevent it from happening again]].

Question owner

Unfortunately I don't know what Plugin is causing the problem. In Add-ons I only have 3 activated: Codec activated by Firefox, Primetime by Adobe and Adobe Acrobat. All the rest say "ask to activate" so there is only the choice of one of the 3? I have previously reloaded Firefox because of the Shockwave Flash crashing, but this hasn't stopped that happening either!

Unfortunately I don't know what Plugin is causing the problem. In Add-ons I only have 3 activated: Codec activated by Firefox, Primetime by Adobe and Adobe Acrobat. All the rest say "ask to activate" so there is only the choice of one of the 3? I have previously reloaded Firefox because of the Shockwave Flash crashing, but this hasn't stopped that happening either!

Question owner

As well as the "plugin is not responding" and "Adobe has crashed" I am also regularly getting "Firefox is not responding" this is making it almost impossible to access the net with Firefox, has anyone got any other platforms I could try, Explorer is out as it no longer works with Vista.

As well as the "plugin is not responding" and "Adobe has crashed" I am also regularly getting "Firefox is not responding" this is making it almost impossible to access the net with Firefox, has anyone got any other platforms I could try, Explorer is out as it no longer works with Vista.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Then in the reply box at the bottom of this page, do a right click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''
cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157874 answers

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

You can check for problems with current Shockwave Flash plugin versions and try this: *make sure you have the latest Flash version:<br>http://www.adobe.com/special/products/flashplayer/fp_distribution3.html *check for updates for your graphics drive drivers<br>https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration *disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) *disable hardware acceleration in the Flash plugin *disable hardware acceleration in Firefox<br />https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration See also: *http://kb.mozillazine.org/Flash#Troubleshooting *https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox

Question owner

Application Basics


Name: Firefox Version: 41.0 Build ID: 20150917150946 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.0; rv:41.0) Gecko/20100101 Firefox/41.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days


Report ID: bp-6fe177cd-b16c-4863-beb8-7c1692150929 Submitted: 2 days ago

All Crash Reports (including 1 pending crash in the given time range)

Extensions


Name: SwagButton Version: 181 Enabled: true ID: shopearn@prodege.com

Name: AVG Security Toolbar Version: 7.008.031.001 Enabled: false ID: avg@igeared

Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}

Name: Skype Click to Call Version: 6.13.0.13771 Enabled: false ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}

Graphics


Adapter Description: Mobile Intel(R) 4 Series Express Chipset Family Adapter Drivers: igdumdx32 igd10umd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x2a42 Direct2D Enabled: Blocked for your graphics driver version. DirectWrite Enabled: false (7.0.6002.23771) Driver Date: 2-11-2011 Driver Version: 8.15.10.2302 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 360b103c Supports Hardware H264 Decoding: false Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 (#0) Assert: D3D11 device creation failed0x887a0004

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.newtab.url: http://search.swagbucks.com/?f=51 browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20150917150946 browser.startup.homepage: http://www.google.com.au/ browser.startup.homepage_override.buildID: 20150917150946 browser.startup.homepage_override.mstone: 41.0 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 41.0 gfx.blacklist.direct2d: 3 gfx.driver-init.appVersion: 41.0 gfx.driver-init.deviceID: 0x2a42 gfx.driver-init.driverVersion: 8.15.10.2302 gfx.driver-init.feature-d2d: false gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.lastUpdate: 1442110049 media.gmp-eme-adobe.version: 12 media.gmp-gmpopenh264.lastUpdate: 1442110050 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150917150946 media.gmp-manager.lastCheck: 1443594231 media.hardware-video-decoding.failed: false network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1443412605 places.history.expiration.transient_current_max_pages: 51864 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npolw: 0 plugin.state.nppdf: 2 plugin.state.npunity3d: 0 print.printer_TX420_NX420(Network).print_bgcolor: false print.printer_TX420_NX420(Network).print_bgimages: false print.printer_TX420_NX420(Network).print_colorspace: print.printer_TX420_NX420(Network).print_command: print.printer_TX420_NX420(Network).print_downloadfonts: false print.printer_TX420_NX420(Network).print_duplex: 1515870810 print.printer_TX420_NX420(Network).print_edge_bottom: 0 print.printer_TX420_NX420(Network).print_edge_left: 0 print.printer_TX420_NX420(Network).print_edge_right: 0 print.printer_TX420_NX420(Network).print_edge_top: 0 print.printer_TX420_NX420(Network).print_evenpages: true print.printer_TX420_NX420(Network).print_footercenter: print.printer_TX420_NX420(Network).print_footerleft: &PT print.printer_TX420_NX420(Network).print_footerright: &D print.printer_TX420_NX420(Network).print_headercenter: print.printer_TX420_NX420(Network).print_headerleft: &T print.printer_TX420_NX420(Network).print_headerright: &U print.printer_TX420_NX420(Network).print_in_color: true print.printer_TX420_NX420(Network).print_margin_bottom: 0.5 print.printer_TX420_NX420(Network).print_margin_left: 0.5 print.printer_TX420_NX420(Network).print_margin_right: 0.5 print.printer_TX420_NX420(Network).print_margin_top: 0.5 print.printer_TX420_NX420(Network).print_oddpages: true print.printer_TX420_NX420(Network).print_orientation: 0 print.printer_TX420_NX420(Network).print_page_delay: 50 print.printer_TX420_NX420(Network).print_paper_data: 9 print.printer_TX420_NX420(Network).print_paper_height: 11.00 print.printer_TX420_NX420(Network).print_paper_name: print.printer_TX420_NX420(Network).print_paper_size_type: 0 print.printer_TX420_NX420(Network).print_paper_size_unit: 1 print.printer_TX420_NX420(Network).print_paper_width: 8.50 print.printer_TX420_NX420(Network).print_plex_name: print.printer_TX420_NX420(Network).print_resolution: 1515870810 print.printer_TX420_NX420(Network).print_resolution_name: print.printer_TX420_NX420(Network).print_reversed: false print.printer_TX420_NX420(Network).print_scaling: 1.00 print.printer_TX420_NX420(Network).print_shrink_to_fit: true print.printer_TX420_NX420(Network).print_to_file: false print.printer_TX420_NX420(Network).print_unwriteable_margin_bottom: 0 print.printer_TX420_NX420(Network).print_unwriteable_margin_left: 0 print.printer_TX420_NX420(Network).print_unwriteable_margin_right: 0 print.printer_TX420_NX420(Network).print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1442110095

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2

Experimental Features


Application Basics ------------------ Name: Firefox Version: 41.0 Build ID: 20150917150946 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.0; rv:41.0) Gecko/20100101 Firefox/41.0 Multiprocess Windows: 0/1 (default: false) Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-6fe177cd-b16c-4863-beb8-7c1692150929 Submitted: 2 days ago All Crash Reports (including 1 pending crash in the given time range) Extensions ---------- Name: SwagButton Version: 181 Enabled: true ID: shopearn@prodege.com Name: AVG Security Toolbar Version: 7.008.031.001 Enabled: false ID: avg@igeared Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b} Name: Skype Click to Call Version: 6.13.0.13771 Enabled: false ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A} Graphics -------- Adapter Description: Mobile Intel(R) 4 Series Express Chipset Family Adapter Drivers: igdumdx32 igd10umd32 Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x2a42 Direct2D Enabled: Blocked for your graphics driver version. DirectWrite Enabled: false (7.0.6002.23771) Driver Date: 2-11-2011 Driver Version: 8.15.10.2302 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Subsys ID: 360b103c Supports Hardware H264 Decoding: false Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 (#0) Assert: D3D11 device creation failed0x887a0004 Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 2 browser.download.importedFromSqlite: true browser.newtab.url: http://search.swagbucks.com/?f=51 browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20150917150946 browser.startup.homepage: http://www.google.com.au/ browser.startup.homepage_override.buildID: 20150917150946 browser.startup.homepage_override.mstone: 41.0 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 41.0 gfx.blacklist.direct2d: 3 gfx.driver-init.appVersion: 41.0 gfx.driver-init.deviceID: 0x2a42 gfx.driver-init.driverVersion: 8.15.10.2302 gfx.driver-init.feature-d2d: false gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.lastUpdate: 1442110049 media.gmp-eme-adobe.version: 12 media.gmp-gmpopenh264.lastUpdate: 1442110050 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150917150946 media.gmp-manager.lastCheck: 1443594231 media.hardware-video-decoding.failed: false network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1443412605 places.history.expiration.transient_current_max_pages: 51864 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npolw: 0 plugin.state.nppdf: 2 plugin.state.npunity3d: 0 print.printer_TX420_NX420(Network).print_bgcolor: false print.printer_TX420_NX420(Network).print_bgimages: false print.printer_TX420_NX420(Network).print_colorspace: print.printer_TX420_NX420(Network).print_command: print.printer_TX420_NX420(Network).print_downloadfonts: false print.printer_TX420_NX420(Network).print_duplex: 1515870810 print.printer_TX420_NX420(Network).print_edge_bottom: 0 print.printer_TX420_NX420(Network).print_edge_left: 0 print.printer_TX420_NX420(Network).print_edge_right: 0 print.printer_TX420_NX420(Network).print_edge_top: 0 print.printer_TX420_NX420(Network).print_evenpages: true print.printer_TX420_NX420(Network).print_footercenter: print.printer_TX420_NX420(Network).print_footerleft: &PT print.printer_TX420_NX420(Network).print_footerright: &D print.printer_TX420_NX420(Network).print_headercenter: print.printer_TX420_NX420(Network).print_headerleft: &T print.printer_TX420_NX420(Network).print_headerright: &U print.printer_TX420_NX420(Network).print_in_color: true print.printer_TX420_NX420(Network).print_margin_bottom: 0.5 print.printer_TX420_NX420(Network).print_margin_left: 0.5 print.printer_TX420_NX420(Network).print_margin_right: 0.5 print.printer_TX420_NX420(Network).print_margin_top: 0.5 print.printer_TX420_NX420(Network).print_oddpages: true print.printer_TX420_NX420(Network).print_orientation: 0 print.printer_TX420_NX420(Network).print_page_delay: 50 print.printer_TX420_NX420(Network).print_paper_data: 9 print.printer_TX420_NX420(Network).print_paper_height: 11.00 print.printer_TX420_NX420(Network).print_paper_name: print.printer_TX420_NX420(Network).print_paper_size_type: 0 print.printer_TX420_NX420(Network).print_paper_size_unit: 1 print.printer_TX420_NX420(Network).print_paper_width: 8.50 print.printer_TX420_NX420(Network).print_plex_name: print.printer_TX420_NX420(Network).print_resolution: 1515870810 print.printer_TX420_NX420(Network).print_resolution_name: print.printer_TX420_NX420(Network).print_reversed: false print.printer_TX420_NX420(Network).print_scaling: 1.00 print.printer_TX420_NX420(Network).print_shrink_to_fit: true print.printer_TX420_NX420(Network).print_to_file: false print.printer_TX420_NX420(Network).print_unwriteable_margin_bottom: 0 print.printer_TX420_NX420(Network).print_unwriteable_margin_left: 0 print.printer_TX420_NX420(Network).print_unwriteable_margin_right: 0 print.printer_TX420_NX420(Network).print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1442110095 Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8 NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2 Experimental Features ---------------------
cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157874 answers

Try to update to Firefox 41.0.1 that has just been released.

Try to update to Firefox 41.0.1 that has just been released.

Question owner

Done that, my version is up to date, just stopped once again due to "plugin container for Firefox has stopped working". surely there must be a simple solution out there?

Done that, my version is up to date, just stopped once again due to "plugin container for Firefox has stopped working". surely there must be a simple solution out there?
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

Signature hang

Process Type plugin Shockwave Flash Version: 19.0.0.185

Attention Sumo's there are 12 related bugs


justal50 said

Tried starting in safe mode, did exactly the same thing within 2 minutes

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]] ----------------- Signature hang Process Type plugin Shockwave Flash Version: 19.0.0.185 Attention Sumo's there are 12 related bugs ------------------ ''justal50 [[#answer-787014|said]]'' <blockquote> Tried starting in safe mode, did exactly the same thing within 2 minutes </blockquote> Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Question owner

bp-e0a82d14-16da-4a3d-8fbc-c89182151001 bp-f248cd3e-ff15-40ae-b2a4-e47cd2151001 bp-dbabc202-a407-4a05-bacc-aae2a2151001 bp-9530b1c7-a5f5-4ec0-a325-2d2b32151001 bp-88440895-76a9-425e-b282-5b0d72151001 bp-d08d01bb-1f89-4379-8a5d-98b6b2151001 bp-cce6d701-40c2-4761-85d7-356702151001 bp-b6f255bd-4c3a-451d-a0dc-dc22c2151001 bp-7938a252-1ce4-4288-828a-ab5952151001 bp-4fe0833c-fc47-4536-a2e7-0d13f2151001

bp-e0a82d14-16da-4a3d-8fbc-c89182151001 bp-f248cd3e-ff15-40ae-b2a4-e47cd2151001 bp-dbabc202-a407-4a05-bacc-aae2a2151001 bp-9530b1c7-a5f5-4ec0-a325-2d2b32151001 bp-88440895-76a9-425e-b282-5b0d72151001 bp-d08d01bb-1f89-4379-8a5d-98b6b2151001 bp-cce6d701-40c2-4761-85d7-356702151001 bp-b6f255bd-4c3a-451d-a0dc-dc22c2151001 bp-7938a252-1ce4-4288-828a-ab5952151001 bp-4fe0833c-fc47-4536-a2e7-0d13f2151001

Modified by cor-el

cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157874 answers

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox

You can check for problems with current Shockwave Flash plugin versions and try this: *make sure you have the latest Flash version:<br>http://www.adobe.com/special/products/flashplayer/fp_distribution3.html *check for updates for your graphics drive drivers<br>https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration *disable protected mode in the Flash plugin (Windows Vista and later)<br>https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox *disable hardware acceleration in the Flash plugin<br>https://helpx.adobe.com/flash-player/kb/video-playback-issues.html *disable hardware acceleration in Firefox<br />https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration See also: *http://kb.mozillazine.org/Flash#Troubleshooting https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox