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I have tried everything that was suggested in the fourms and even did a system restore. My firefox browser has lost everything.

Posted

Went to use my browser today and it was like the first day I downloaded FireFox. All my setting and bookmarks are gone. I tried everything and it keeps getting worse. Please help!

Went to use my browser today and it was like the first day I downloaded FireFox. All my setting and bookmarks are gone. I tried everything and it keeps getting worse. Please help!

Additional System Details

Installed Plug-ins

  • Citrix Online App Detector Plugin
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.60.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Shockwave Flash 18.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0

More Information

FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? --------------------- Look on your desktop. Do you see a folder called; '''Old Firefox?''' '''https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile''' '''https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles'''
cor-el
  • Top 10 Contributor
  • Moderator
17585 solutions 159081 answers

Using System Restore can cause your Firefox installation to get corrupted because only white-listed files are restored, so always be cautious with using System Restore.

  • You may lose data in the Firefox profile folder like .js and .ini files
  • You may need to reinstall affected software

Firefox may have switched profiles or created a new default profile because of the System Restore.

Using System Restore can cause your Firefox installation to get corrupted because only white-listed files are restored, so always be cautious with using System Restore. *You may lose data in the Firefox profile folder like .js and .ini files *You may need to reinstall affected software Firefox may have switched profiles or created a new default profile because of the System Restore. *http://kb.mozillazine.org/Recovering_a_missing_profile