Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes right after installation and reinstallation

  • 1 reply
  • 3 have this problem
  • Last reply by FredMcD

more options

I installed a fresh copy of firefox on a new computer and it crashed when I tried to open it. I tried reinstalling and removing any Mozilla folders that I found in the local disk but it still crashed as soon as I installed the new copy of firefox. I tried to run it in normal and safemode but it didn't make a difference: Crash ID: bp-63d1f36a-16bb-4b6d-a4ba-f69ab2150924 Crash ID: bp-289a97c5-b9f9-4964-b59b-48ea92150924 Crash ID: bp-cbe0834d-92ad-47fc-838d-585ff2150924

All Replies (1)

more options

Product Firefox Version 41.0

Release Channel release OS Windows NT OS Version 6.3.9600

Related Bugs 1181091 NEW --- Firefox 40 crashes on startup [@ @0x0 | ScopedXPCOMStartup::~ScopedXPCOMStartup() ] with Websense Endpoint

Download the current Websense full installer and save it. Remove Websense from your system. After re-booting, use a register scanner/repair. Now try Firefox. Do Not install Websense at this time.