Firefox doesn't do email, it's strictly a web browser.

If you are using Firefox to access your mail, you are using "web-mail". You need to seek support from your service provider or a forum for that service.

If your problem is with Mozilla Thunderbird, let us know and we can move this thread to the Thunderbird queue. This question currently is in the Firefox queue for answers.

Sorry, a bit new at this. I'd appreciate it if you would move it.

Thanks

I think a screen shot would be useful to help understand what is missing.

https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem

This screenshot shows an open email with remote content missing even though the preferences indicate it should be shown. If preferences are changed to prevent remote content, no menu bar is displayed to allow modifications.

Won't someone knowledgeable please address this issue? I have the same problem. Despite checking the "Allow remote content in messages" setting, no remote content is displayed in my emails. If I uncheck the box, no options bar is displayed that would allow me to display remote content.

I have the same email accounts and same settings on another computer, and it works just fine. Both computers are running Windows 10, so I don't think it's an OS issue. I think there is a TB settings file corrupted or missing on this computer, but I have no idea where to look or how to repair it.

Thanks for any help.

Not sure how knowledgeable I am but seems I found a fix to this issue! I have had this problem since I upgraded my computer to a Windows 10 machine. No remote content was showing in any emails and the Allow Remote Content in Messages setting in Options had no effect. Was a real annoyance. So, I have just stumbled on a simple fix and have no idea why it worked, but here is what I did: Open the Thunderbird Drop Down Menu on the far upper right (next to the search bar) Select: View - Message Body As - and then select - Original HTML. Mine was on Simple HTML. Once I did this, the problem went away and the remote content began showing in all emails. The Allow Remote Content in Messages setting now functions as it used to. Hope this helps. I would appreciate feedback if it works for others.

aes869, thanks for posting your fix.

aes869 said

Not sure how knowledgeable I am but seems I found a fix to this issue! I have had this problem since I upgraded my computer to a Windows 10 machine. No remote content was showing in any emails and the Allow Remote Content in Messages setting in Options had no effect. Was a real annoyance. So, I have just stumbled on a simple fix and have no idea why it worked, but here is what I did: Open the Thunderbird Drop Down Menu on the far upper right (next to the search bar) Select: View - Message Body As - and then select - Original HTML. Mine was on Simple HTML. Once I did this, the problem went away and the remote content began showing in all emails. The Allow Remote Content in Messages setting now functions as it used to. Hope this helps. I would appreciate feedback if it works for others.

Wow! Like magic! Thank you!!!!!

I had this problem but there wasn't even a message bar with the option on it. aes869's solution seems to have fixed the problem. It appears the cause was that I'd had to change the View Message Body As... to Simple HTML earlier in the day in order to read one particular message at all.