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firefox hangs when downloading files

Posted

firefox 40.0.3.

a couple hours ago it started to hang when downloading of a file completes. i've tested it in safe mode, i deleted the entire mozilla folder in appdata\roaming, i've cleared the entire history, cache, etc. i've cleared the windows temp folder. i've disabled my AV and still the issue is present.

this started a few hours ago. two days ago it was fine. i've encountered that issue a few versions before but i dont remember how i got rid of it.

it will even freeze when i open the 'all bookmarks' window.

what could possible start that behavior out of the blue?

firefox 40.0.3. a couple hours ago it started to hang when downloading of a file completes. i've tested it in safe mode, i deleted the entire mozilla folder in appdata\roaming, i've cleared the entire history, cache, etc. i've cleared the windows temp folder. i've disabled my AV and still the issue is present. this started a few hours ago. two days ago it was fine. i've encountered that issue a few versions before but i dont remember how i got rid of it. it will even freeze when i open the 'all bookmarks' window. what could possible start that behavior out of the blue?

Modified by pavilion_alex

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.8.20082
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.60.2 for Mozilla browsers
  • NPWLPG
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 18.0 r0
  • iTunes Detector Plug-in

Application

  • Firefox 40.0.3
  • User Agent: Mozilla/5.0 (Windows NT 10.0; rv:40.0) Gecko/20100101 Firefox/40.0
  • Support URL: https://support.mozilla.org/1/firefox/40.0.3/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.10 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • LastPass 3.2.16 (support@lastpass.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GT 240
  • adapterDescription2:
  • adapterDeviceID: 0x0ca3
  • adapterDeviceID2:
  • adapterDrivers: nvd3dum nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10240.16430
  • driverDate: 8-17-2015
  • driverDate2:
  • driverVersion: 9.18.13.4181
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d 1.1', u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 240 Direct3D11 vs_4_1 ps_4_1)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4227 solutions 59010 answers

As test, disable your protection program.

As test, disable your protection program.

Question owner

i've already tried that and i wrote that on the first post. i disabled the shields and i tested to download something, and it hang at the end

i've already tried that and i wrote that on the first post. i disabled the shields and i tested to download something, and it hang at the end
FredMcD
  • Top 10 Contributor
4227 solutions 59010 answers
'''http://kb.mozillazine.org/Firefox_hangs#Hang_downloading_files''' '''http://kb.mozillazine.org/Issues_with_Firefox#Downloading_opening_or_saving_files'''

Question owner

not helped. since there is nothing new from what i've already done as mentioned in the first post.

not helped. since there is nothing new from what i've already done as mentioned in the first post.
cor-el
  • Top 10 Contributor
  • Moderator
17421 solutions 157393 answers

What security software do you have?


You can check for problems with the places.sqlite ??db file (bookmarks, history) in the Firefox profile folder.


Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

What security software do you have? ---- You can check for problems with the <b>places.sqlite</b> ??db file (bookmarks, history) in the Firefox profile folder. *Places Maintenance: https://addons.mozilla.org/firefox/addon/places-maintenance/ *http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox *https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file ---- Do a malware check with several malware scanning programs on the Windows computer. *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Question owner

no hope. it still freezes even when i save the bookmarks backup on my desktop. :'(

no hope. it still freezes even when i save the bookmarks backup on my desktop. :'(
FredMcD
  • Top 10 Contributor
4227 solutions 59010 answers

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Question owner

just tried that, when the files reaches the end the browser stops downloading it and after a few seconds it hangs. it even froze during 50% of the downloading as i was testing it.

i even renamed the profile folder and started with a fresh one. what could possible interfere with the downloading the moment the AV wasn't working during safe mode.

just tried that, when the files reaches the end the browser stops downloading it and after a few seconds it hangs. it even froze during 50% of the downloading as i was testing it. i even renamed the profile folder and started with a fresh one. what could possible interfere with the downloading the moment the AV wasn't working during safe mode.

Modified by pavilion_alex

Question owner

with further investigation on the issue i found that when downloading a exe but changing the save location by selecting a folder on the dialog, even chrome will hang.

the browsers won't always hang when i set the option "don't ask where to save" and they save automatically on a specified folder.

edit: i went to options to change the save location of downloads. upon selecting the folder and closing the dialog window, the browser froze.

i think i'm going to format and reinstall again. :(

with further investigation on the issue i found that when downloading a exe but changing the save location by selecting a folder on the dialog, even chrome will hang. the browsers won't always hang when i set the option "don't ask where to save" and they save automatically on a specified folder. edit: i went to options to change the save location of downloads. upon selecting the folder and closing the dialog window, the browser froze. i think i'm going to format and reinstall again. :(

Modified by pavilion_alex

FredMcD
  • Top 10 Contributor
4227 solutions 59010 answers

I've called the big guys to help you. Good luck.

I've called the big guys to help you. Good luck.

Question owner

i appreciate it but i restored a complete image i did the day before the issue appeared. if it is not random and my OS installation has some kind of issue it will happen again. i will keep the thread updated.

now i tried to download something and the browser didnt freeze

i appreciate it but i restored a complete image i did the day before the issue appeared. if it is not random and my OS installation has some kind of issue it will happen again. i will keep the thread updated. now i tried to download something and the browser didnt freeze

Question owner

so fas so good. downloads complete like they are supposed to. weird things happen in the world of software haha

so fas so good. downloads complete like they are supposed to. weird things happen in the world of software haha