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Firefox freezes whenever I TRY to print in Win10, didn't happen in Win 7.

Posted

My print drivers are fine, work with all other applications. I was able to print with Firefox under Win 7, since I upgraded to Win 10, every print request results in a freeze and the message that Firefox is not responding. I reset the print function in Firefox per the article mentioned in the print problem trouble-shooting tips, it did nothing to resolve this problem. Please help.

My print drivers are fine, work with all other applications. I was able to print with Firefox under Win 7, since I upgraded to Win 10, every print request results in a freeze and the message that Firefox is not responding. I reset the print function in Firefox per the article mentioned in the print problem trouble-shooting tips, it did nothing to resolve this problem. Please help.

Additional System Details

Installed Plug-ins

  • Amazon MP3 Downloader Plugin 1.0.18
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • Nitro PDF plugin for Firefox and Chrome
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.7.148
  • 5.1.40728.0
  • Unity Player 4.5.0f6
  • NPWLPG

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0

More Information

FredMcD
  • Top 10 Contributor
4248 solutions 59418 answers

Go to the printers web site, and download the current full installer. Also contact their support.


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

Go to the printers web site, and download the current full installer. Also contact their support. -------------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there?