I cannot make a booking with avios using my PC and avios say the problem is not theirs
they told me to clear my cache.I think I have done that but I still can't get their booking system to work.
Additional System Details
- Adobe PDF Plug-In For Firefox and Netscape 11.0.8
- Google Update
- NPRuntime Script Plug-in Library for Java(TM) Deploy
- Next Generation Java Plug-in 11.51.2 for Mozilla browsers
- MetaStream 3 Plugin r4
- Office Live Update v1.5
- The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
- RealDownloader Plugin
- RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
- RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
- RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
- RealPlayer Download Plugin
- RealPlayer(tm) LiveConnect-Enabled Plug-In
- Shockwave Flash 18.0 r0
- Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
- User Agent: Mozilla/5.0 (Windows NT 5.1; rv:40.0) Gecko/20100101 Firefox/40.0
The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.
Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.
To Refresh Firefox:
- Open the Troubleshooting Information page using one of these methods:
- Click the menu button , click help and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
- If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
- At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
- Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
- Click Finish and Firefox will reopen.
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