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When I click 'Menu', then 'Options', nothing happens - FF not responding!

Posted

I also cannot type a URL, nothing happens when I hit enter. I cannot download anything, save a picture (Save As) or any such. I run virus scans and all it finds is tracking cookies - sometimes 900+ of those...

The only way I can go to a web-site, is from the opening Google screen or from my bookmarks.

I also cannot type a URL, nothing happens when I hit enter. I cannot download anything, save a picture (Save As) or any such. I run virus scans and all it finds is tracking cookies - sometimes 900+ of those... The only way I can go to a web-site, is from the opening Google screen or from my bookmarks.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_31 for Mozilla browsers
  • npmnqmp 989898989877
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 18.0 r0
  • 5.1.30514.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • Firefox 36.0.4
  • User Agent: Mozilla/5.0 (Windows NT 4.10; rv:36.0) Gecko/20100101 Firefox/36.0
  • Support URL: https://support.mozilla.org/1/firefox/36.0.4/WINNT/en-US/

Extensions

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Radeon X1900 GT
  • adapterDescription2:
  • adapterDeviceID: 0x724b
  • adapterDeviceID2:
  • adapterDrivers: ati2dvag
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 0b121002
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'9.6']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 4-27-2009
  • driverDate2:
  • driverVersion: 8.593.100.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'9.6']
  • numTotalWindows: 2
  • webglRendererMessage: [u'tryNewerDriver', u'9.6']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Download Firefox Full Version For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

• Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory.


Look for, and rename any Mozilla or Firefox folders by adding .old to them.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.

'''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox Full Version For All languages And Systems]''' {web link} Save the file. Then; Using your file browser, open the '''Programs Folder''' on your computer. '''Windows:''' C:\Program Files C:\Program Files (x86) '''Mac:''' Open the "Applications" folder. '''Linux:''' Check your user manual. • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. Look for, and rename any Mozilla or Firefox folders by adding '''.old''' to them. After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.
cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157895 answers

Your user agent shows that you run Firefox in compatibility mode for Windows 98 (NT 4.10).

Check that you do not run Firefox in compatibility mode. You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab. Make sure that all items are deselected in the "Compatibility" tab of the Properties window.

Your user agent shows that you run Firefox in compatibility mode for Windows 98 (NT 4.10). Check that you do not run Firefox in compatibility mode. You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab. Make sure that all items are deselected in the "Compatibility" tab of the Properties window.

Question owner

To cor-el; I'm using XP on this computer; there is no "Compatibility" tab. There are other issues and it seems that IE is gone or I'd try that. I've tried to download it but can't download anything.

To cor-el; I'm using XP on this computer; there is no "Compatibility" tab. There are other issues and it seems that IE is gone or I'd try that. I've tried to download it but can't download anything.

Question owner

To FredMcD; can't rename the two folders, "Access Denied".

If I can't get this fixed, will download IE from another computer and install on this one and delete FF if it'll let me. I have a new HP with an AMD A10 and Windows 10 (talk about an upgrade from this one); but I'm not ready to let his one go and ha planned to use it for some things still.

To FredMcD; can't rename the two folders, "Access Denied". If I can't get this fixed, will download IE from another computer and install on this one and delete FF if it'll let me. I have a new HP with an AMD A10 and Windows 10 (talk about an upgrade from this one); but I'm not ready to let his one go and ha planned to use it for some things still.
l3v147h4n 0 solutions 11 answers

Why not download the latest FF from another computer and then install it on your computer?

Why not download the latest FF from another computer and then install it on your computer?

Question owner

Says FF is up to date with 36.0.4. Seem the problem began when I was trying to stop ad-aware tracking cookies thru the Options tab. When I go there, it shows, Not Responding and everything locks up. I have to end task and start over.

Says FF is up to date with 36.0.4. Seem the problem began when I was trying to stop ad-aware tracking cookies thru the Options tab. When I go there, it shows, Not Responding and everything locks up. I have to end task and start over.
cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157895 answers

It should be there: How to use Windows Program Compatibility mode in Windows XP: https://support.microsoft.com/en-us/kb/292533

You can check the Firefox.exe program in the Firefox program folder.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
It should be there: How to use Windows Program Compatibility mode in Windows XP: https://support.microsoft.com/en-us/kb/292533 You can check the Firefox.exe program in the Firefox program folder. *(32 bit Windows) "C:\Program Files\Mozilla Firefox\" *(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157895 answers

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10
jscher2000
  • Top 10 Contributor
8690 solutions 71039 answers

Hi garner49:

The compatibility setting is the first thing to focus on, based on past threads, since it causes widespread breakage in Firefox:

After that, we can turn to your other issues.

Hi garner49: The compatibility setting is the first thing to focus on, based on past threads, since it causes widespread breakage in Firefox: * [https://support.mozilla.org/questions/1053752 mozilla firefox 36 address bar not working] * [https://support.mozilla.org/questions/1053684 Search bar and address bar act like they've been disabled. Help!] * [https://support.mozilla.org/questions/1053559 unable to open in another tab] * [https://support.mozilla.org/questions/1041925 search bar stopped working] After that, we can turn to your other issues.

Question owner

There is no context menu or compatibility tab. I'm not stupid on computers; but this is getting very frustrating. If I click on the menu at top tight, then options, FF locks up and shows not responding in the task manager. I can't find IE on this computer anymore; it was there, or I'd try that. I may download from another computer and install to see if that works.

This old one has XP Media Edition.

I can run Superantivirus and find hundreds of tracking cookies, delete them and then open one web-site and get them again. I've have set the privacy tab to block all 3rd party. My computer will start to drag and the mouse pointer will not respond and the fan will increase speed, meaning cookies are being loaded again. I'll run the scan and find hundreds (have found over 900) again. I have a new computer with Widows 10; but want to keep this one for other. Once I move all to the new one, I may just format the old one and start over.

There is no context menu or compatibility tab. I'm not stupid on computers; but this is getting very frustrating. If I click on the menu at top tight, then options, FF locks up and shows not responding in the task manager. I can't find IE on this computer anymore; it was there, or I'd try that. I may download from another computer and install to see if that works. This old one has XP Media Edition. I can run Superantivirus and find hundreds of tracking cookies, delete them and then open one web-site and get them again. I've have set the privacy tab to block all 3rd party. My computer will start to drag and the mouse pointer will not respond and the fan will increase speed, meaning cookies are being loaded again. I'll run the scan and find hundreds (have found over 900) again. I have a new computer with Widows 10; but want to keep this one for other. Once I move all to the new one, I may just format the old one and start over.

Question owner

I still can't enter a URL or use the search next to it. Only way is to open the short-cut to Google and do a search, then select and it'll open. Still can't download anything.

I still can't enter a URL or use the search next to it. Only way is to open the short-cut to Google and do a search, then select and it'll open. Still can't download anything.
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

On my Win 7; C:\Program Files (x86)\Internet Explorer\iexplore.exe

On my Win 7; C:\Program Files (x86)\Internet Explorer\iexplore.exe
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

garner49 said

To FredMcD; can't rename the two folders, "Access Denied".

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia


Now you can remove/rename those folders. Don't forget to use a registry scanner after.

''garner49 [[#answer-781797|said]]'' <blockquote> To FredMcD; can't rename the two folders, "Access Denied". </blockquote> Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]''' Now you can remove/rename those folders. Don't forget to use a registry scanner after.

Question owner

FredMcD: had found explore.exe.mui By clicking, it says: The file does not have a program associated with it for performing this action. Create an associated in the Folder Options control panel.

FredMcD: had found explore.exe.mui By clicking, it says: The file does not have a program associated with it for performing this action. Create an associated in the Folder Options control panel.
jscher2000
  • Top 10 Contributor
8690 solutions 71039 answers

If the usual route of right-click > Properties > Compatibility is not available or doesn't show any customization, you could try the Windows Registry Editor. The following thread is for a different program but the principle would be the same:

http://www.edugeek.net/forums/gaming/39417-fix-steam-thinks-its-running-compatibility-mode.html

See also: https://bugzilla.mozilla.org/show_bug.cgi?id=405353

If the usual route of right-click > Properties > Compatibility is not available or doesn't show any customization, you could try the Windows Registry Editor. The following thread is for a different program but the principle would be the same: http://www.edugeek.net/forums/gaming/39417-fix-steam-thinks-its-running-compatibility-mode.html See also: https://bugzilla.mozilla.org/show_bug.cgi?id=405353