Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I browse suddenly the firefox screen turns black and then crashes. This might happen several times within a day.

  • 2 replies
  • 1 has this problem
  • 18 views
  • Last reply by FredMcD

more options

An example:

Report ID Date Submitted bp-a489e3dc-7c44-44f7-ab0a-7a8e62150909 9/9/2015 1:17 μμ bp-7c14b040-141b-40a2-bdfc-73c492150909 9/9/2015 9:40 πμ bp-d45f0127-0467-4b65-9578-c6b512150907 7/9/2015 1:33 μμ bp-4006e98c-ec98-4576-b671-1cf7b2150903 3/9/2015 10:25 πμ 514ddb05-5f7d-4d69-a4a8-e653c1035627 1/9/2015 6:53 μμ bp-9e6ed1f2-0286-46ec-acc9-ccc3c2150831 31/8/2015 12:02 μμ bp-a1bbba2f-6c46-4611-8e4c-ee2f32150825 25/8/2015 11:51 πμ b317f00f-e494-44bd-b943-eeee09a5a0c4 23/8/2015 7:04 μμ bp-2d62cd08-da68-4f35-a513-5fb652150821 21/8/2015 12:09 μμ bp-8f7a79e1-237c-4ed7-aa8c-c1e562150817 17/8/2015 12:38 μμ c28c4ccb-ab97-4a8a-a19a-b0674d8d0e18 13/8/2015 9:43 μμ 424e8e35-200f-47a2-9335-30edd8202aff 13/8/2015 12:32 πμ 7304c603-5fd3-432a-8a98-f0864ad0b4f1 13/8/2015 12:28 πμ

All Replies (2)

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.


You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

more options

The crash report flagged,

Signature OOM


msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

Attention Sumo's, there are 20 related bugs bp-a489e3dc-7c44-44f7-ab0a-7a8e62150909


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration