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When I browse suddenly the firefox screen turns black and then crashes. This might happen several times within a day.

Posted

An example:

Report ID Date Submitted bp-a489e3dc-7c44-44f7-ab0a-7a8e62150909 9/9/2015 1:17 μμ bp-7c14b040-141b-40a2-bdfc-73c492150909 9/9/2015 9:40 πμ bp-d45f0127-0467-4b65-9578-c6b512150907 7/9/2015 1:33 μμ bp-4006e98c-ec98-4576-b671-1cf7b2150903 3/9/2015 10:25 πμ 514ddb05-5f7d-4d69-a4a8-e653c1035627 1/9/2015 6:53 μμ bp-9e6ed1f2-0286-46ec-acc9-ccc3c2150831 31/8/2015 12:02 μμ bp-a1bbba2f-6c46-4611-8e4c-ee2f32150825 25/8/2015 11:51 πμ b317f00f-e494-44bd-b943-eeee09a5a0c4 23/8/2015 7:04 μμ bp-2d62cd08-da68-4f35-a513-5fb652150821 21/8/2015 12:09 μμ bp-8f7a79e1-237c-4ed7-aa8c-c1e562150817 17/8/2015 12:38 μμ c28c4ccb-ab97-4a8a-a19a-b0674d8d0e18 13/8/2015 9:43 μμ 424e8e35-200f-47a2-9335-30edd8202aff 13/8/2015 12:32 πμ 7304c603-5fd3-432a-8a98-f0864ad0b4f1 13/8/2015 12:28 πμ

An example: Report ID Date Submitted bp-a489e3dc-7c44-44f7-ab0a-7a8e62150909 9/9/2015 1:17 μμ bp-7c14b040-141b-40a2-bdfc-73c492150909 9/9/2015 9:40 πμ bp-d45f0127-0467-4b65-9578-c6b512150907 7/9/2015 1:33 μμ bp-4006e98c-ec98-4576-b671-1cf7b2150903 3/9/2015 10:25 πμ 514ddb05-5f7d-4d69-a4a8-e653c1035627 1/9/2015 6:53 μμ bp-9e6ed1f2-0286-46ec-acc9-ccc3c2150831 31/8/2015 12:02 μμ bp-a1bbba2f-6c46-4611-8e4c-ee2f32150825 25/8/2015 11:51 πμ b317f00f-e494-44bd-b943-eeee09a5a0c4 23/8/2015 7:04 μμ bp-2d62cd08-da68-4f35-a513-5fb652150821 21/8/2015 12:09 μμ bp-8f7a79e1-237c-4ed7-aa8c-c1e562150817 17/8/2015 12:38 μμ c28c4ccb-ab97-4a8a-a19a-b0674d8d0e18 13/8/2015 9:43 μμ 424e8e35-200f-47a2-9335-30edd8202aff 13/8/2015 12:32 πμ 7304c603-5fd3-432a-8a98-f0864ad0b4f1 13/8/2015 12:28 πμ

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.12
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • Google Update
  • Shockwave Flash 18.0 r0
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:40.0) Gecko/20100101 Firefox/40.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17424 solutions 157436 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.


You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes ----- You can try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. You can check if there is an update for your graphics display driver and check for hardware acceleration related issues. *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration ---- You can check for problems with current Shockwave Flash plugin versions and try this: *make sure you have the latest Flash version:<br>http://www.adobe.com/special/products/flashplayer/fp_distribution3.html *check for updates for your graphics drive drivers<br>https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration *disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) *disable hardware acceleration in the Flash plugin *disable hardware acceleration in Firefox<br />https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration See also: *http://kb.mozillazine.org/Flash#Troubleshooting *https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox
FredMcD
  • Top 10 Contributor
4230 solutions 59026 answers

The crash report flagged,

Signature OOM


msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

Attention Sumo's, there are 20 related bugs bp-a489e3dc-7c44-44f7-ab0a-7a8e62150909


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

The crash report flagged, Signature OOM msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder Attention Sumo's, there are 20 related bugs bp-a489e3dc-7c44-44f7-ab0a-7a8e62150909 ----------------- Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration