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Firefox crashes

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Crash ID: bp-42d0299f-0428-4878-b565-c02e72150910

I did try clean install as well but still keep crashing , please help, details are below

AdapterDeviceID: 0x9591 AdapterDriverVersion: 8.792.5.2000 AdapterSubsysID: 212617aa AdapterVendorID: 0x1002 AvailablePageFile: 3896315904 AvailablePhysicalMemory: 1023524864 AvailableVirtualMemory: 3987296256 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 57409536 BreakpadReserveSize: 67108864 BuildID: 20150826023504 CrashTime: 1441910332 EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1441743750 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x9591, AdapterSubsysID: 212617aa, AdapterDriverVersion: 8.792.5.2000 Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x2a42, AdapterSubsysID2: 212617aa, AdapterDriverVersion2: 8.752.4.0 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 169 StartupTime: 1441910327 SystemMemoryUsePercentage: 75 Throttleable: 1 TotalPageFile: 8369913856 TotalPhysicalMemory: 4185899008 TotalVirtualMemory: 4294836224 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 40.0.3 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD RfComm [Bluetooth] : 2 : 1 : 

This report also contains technical information about the state of the application when it crashed.

Chosen solution

I uninstalled Trusteer Rapport and ESR version 38 did work this time. Thank you very much for your suggestions and help! Tim Yasar

Read this answer in context 👍 0

All Replies (6)

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Can you please try uninstalling Adobe Flash and Adobe Shockwave from your computer and then reinstalling the latest version on your computer again?

Please let us know if this fixes the issue.

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The crashing thread involves Trusteer Rapport and Websense, with Websense "qipcap.dll" running later, so probably having more responsibility.

Unfortunately, Websense Endpoint is not supported with Firefox 40; the support matrix page says support is planned for a future release (http://www.websense.com/content/endpointproductmatrix.aspx) but here we are a few weeks after release and still...

If this is an unchangeable feature of your environment -- you can't disable Websense or roll back to an earlier version -- then you might want to try switching to the Extended Support Release version of Firefox (ESR). This is derived from Firefox 38 and while it will get security updates over the next several months, it will not get new features. Websense does say it supports Firefox 38.

If you decide to switch, here is how I suggest installing it:

Clean Reinstall

We use this name, but it's not about removing your settings, it's about making sure the program files are clean (no inconsistent, corrupted, or alien code files). As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed.

(A) Download a fresh installer for Firefox 38.2.1esr from https://www.mozilla.org/firefox/organizations/all/ to a convenient location. (Scroll down to your preferred language.)

(B) Exit out of Firefox (if applicable).

(C) Rename the program folder, either:

(64-bit Windows folder names)

C:\Program Files (x86)\Mozilla Firefox

to

C:\Program Files (x86)\Fx40

(32-bit Windows folder names)

C:\Program Files\Mozilla Firefox

to

C:\Program Files\Fx40

(D) Run the installer you downloaded in (A). It should automatically connect to your existing settings.

Note: Some plugins may exist only in that old folder. If something essential is missing, look in these folders:

  • \Fx40\Plugins
  • \Fx40\browser\plugins

Modified by jscher2000

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Wesley Branton said

Can you please try uninstalling Adobe Flash and Adobe Shockwave from your computer and then reinstalling the latest version on your computer again? Please let us know if this fixes the issue.

Hi Wesley, this did not fix the problem, I will try the other suggestions. Thanks

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jscher2000 said

The crashing thread involves Trusteer Rapport and Websense, with Websense "qipcap.dll" running later, so probably having more responsibility. Unfortunately, Websense Endpoint is not supported with Firefox 40; the support matrix page says support is planned for a future release (http://www.websense.com/content/endpointproductmatrix.aspx) but here we are a few weeks after release and still... If this is an unchangeable feature of your environment -- you can't disable Websense or roll back to an earlier version -- then you might want to try switching to the Extended Support Release version of Firefox (ESR). This is derived from Firefox 38 and while it will get security updates over the next several months, it will not get new features. Websense does say it supports Firefox 38. If you decide to switch, here is how I suggest installing it: Clean Reinstall We use this name, but it's not about removing your settings, it's about making sure the program files are clean (no inconsistent, corrupted, or alien code files). As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed. (A) Download a fresh installer for Firefox 38.2.1esr from https://www.mozilla.org/firefox/organizations/all/ to a convenient location. (Scroll down to your preferred language.) (B) Exit out of Firefox (if applicable). (C) Rename the program folder, either: (64-bit Windows folder names) C:\Program Files (x86)\Mozilla Firefox to C:\Program Files (x86)\Fx40 (32-bit Windows folder names) C:\Program Files\Mozilla Firefox to C:\Program Files\Fx40 (D) Run the installer you downloaded in (A). It should automatically connect to your existing settings. Note: Some plugins may exist only in that old folder. If something essential is missing, look in these folders:
  • \Fx40\Plugins
  • \Fx40\browser\plugins

I downloaded ESR version 38 and it still crashed with following results:


AdapterDeviceID: 0x9591 AdapterDriverVersion: 8.792.5.2000 AdapterSubsysID: 212617aa AdapterVendorID: 0x1002 AvailablePageFile: 3326816256 AvailablePhysicalMemory: 930672640 AvailableVirtualMemory: 3903868928 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 55246848 BreakpadReserveSize: 67108864 BuildID: 20150826044534 CrashTime: 1441993009 EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1441992988 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x9591, AdapterSubsysID: 212617aa, AdapterDriverVersion: 8.792.5.2000 Has dual GPUs. GPU #2: AdapterVendorID2: 0x8086, AdapterDeviceID2: 0x2a42, AdapterSubsysID2: 212617aa, AdapterDriverVersion2: 8.752.4.0D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: esr SecondsSinceLastCrash: 1633 StartupTime: 1441992988 SystemMemoryUsePercentage: 77 Throttleable: 1 TotalPageFile: 8369913856 TotalPhysicalMemory: 4185899008 TotalVirtualMemory: 4294836224 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 38.2.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD RfComm [Bluetooth] : 2 : 1 : 

This report also contains technical information about the state of the application when it crashed.

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Chosen Solution

I uninstalled Trusteer Rapport and ESR version 38 did work this time. Thank you very much for your suggestions and help! Tim Yasar

Modified by tyasar

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Glad to hear that your issue has been solved. Thanks for contacting the Mozilla support team.