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images on ancestry.com are blurry on Firefox but the same document on Explorer is very clear

  • 10 replies
  • 3 have this problem
  • 36 views
  • Last reply by Narvey

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ancestry.com images are extremely blurred on Firefox but when seeing the same image from Explorer...they are very clear! if you can receive a pdf file...I can send a sample of both records. thanks...I much prefer Firefox so can you find me a fix? CTait

All Replies (10)

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Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

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here is the PDF screen shot for Firefox

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You may have zoomed web page(s) by accident. Reset the page zoom on pages that cause problems.

  • View > Zoom > Reset (Ctrl/Command+0 (zero))
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I think I've had the same problem. Here is my screenshot: http://pasteboard.co/kZumUqG.png

I want it to look like the middle image, but sometimes it gets as bad as the left image, and sometimes it is even so extreme as to be like the right image (completely unreadable).

This has nothing to do with page zoom as some of the images are unaffected, and refreshing the page sometimes fixes the problem (but remains at the same scale).

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Narvey said

Here is my screenshot: http://pasteboard.co/kZumUqG.png

The link is no good.

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CTait said

here is the PDF screen shot for Firefox

Sorry, no image. Please try again.

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FredMcD said

The link is no good.

Try copying the text and pasting it in your browser. After you try that, you can also try copying and pasting this direct URL: https://cdn.pbrd.co/images/kZumUqG.png

Modified by Narvey

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Update your Flash Player Version 20.0.0.235
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users should download the ‘’’active_x’’’ for “Internet Explorer,” and the ‘’’plugin’’’ for “Plugin-based browsers” (like Firefox).

Note: Windows 8 and Windows 10 have built in flash players and Adobe will cause a conflict.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

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You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

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FredMcD said

Note: Windows 8 and Windows 10 have built in flash players and Adobe will cause a conflict.

This is completely irrelevant because these are images, not swf files, but I'm curious how to resolve this conflict?

I'll try disabling hardware acceleration and see if it pops up anymore.