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I have tried to fix the issue can someone please help me

Posted

I am trying to get on my atitesting.com After I log into the site it redirects me and asks me to download firefox windows 10 and/or another thing. I have downloaded firefox and it is not working. I went to my security and my firewalls and they are allowing firefox to access the internet. Please help me.

I am trying to get on my atitesting.com After I log into the site it redirects me and asks me to download firefox windows 10 and/or another thing. I have downloaded firefox and it is not working. I went to my security and my firewalls and they are allowing firefox to access the internet. Please help me.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.12
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • 5.1.40728.0
  • WildTangent Games App V2 Presence Detector
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0

More Information

FredMcD
  • Top 10 Contributor
4254 solutions 59582 answers

Did it download from Mozilla.org ? If not, Download Firefox Full Installer For All languages And Systemsv40 {web link}

MG010107 said

download firefox windows 10 and/or another thing

What other thing?


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

Did it download from Mozilla.org ? If not, '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox Full Installer For All languages And Systems]v40''' {web link} ''MG010107 [[#question-1082250|said]]'' <blockquote> download firefox windows 10 and/or another thing </blockquote> What other thing? Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there?