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After updating mac to 10.10.5 google maps crashes every time it is opened.

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I just updated Firefox, Google maps still crashes every time. Help!

I just updated Firefox, Google maps still crashes every time. Help!

Additional System Details

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.10
  • Creative Cloud Desktop Plugin.v_3_0_0_0
  • Provides information about the default web browser
  • Facebook Video Calling by Skype
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 18.0 r0
  • 5.1.20913.0
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:40.0) Gecko/20100101 Firefox/40.0

More Information

Phoxuponyou 51 solutions 517 answers

So opening Google Maps the website crashes Firefox? Try running Firefox in Safe Mode to see if that helps: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode?redirectlocale=en-US&redirectslug=Safe+Mode.

This will indicate if you have add-ons that need updating or if hardware acceleration is causing issues.

So opening Google Maps the website crashes Firefox? Try running Firefox in Safe Mode to see if that helps: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode?redirectlocale=en-US&redirectslug=Safe+Mode. This will indicate if you have add-ons that need updating or if hardware acceleration is causing issues.
FredMcD
  • Top 10 Contributor
4246 solutions 59408 answers

Also,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
Also, In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]

Question owner

9A59ED1F-DC18-4001-AAAB-7CF544A0EEF7 9/5/15 2:20 PM C2A5A72D-247E-4A3A-8909-6BE9674B28C6 8/31/15 11:00 AM C795FECD-25EC-47A9-A8BC-1CE5C7186B01 8/31/15 10:57 AM 8/28/15 9:38 AM D7DFB4B0-EA3E-42EB-A96D-F6D4B4624C8B 8/28/15 9:07 AM 18F0998F-20B0-400E-A3AF-CA8192BF396B 8/28/15 8:09 AM 3BF079BD-6BD4-4023-82C0-0DCC8174D354 8/27/15 7:09 PM

9A59ED1F-DC18-4001-AAAB-7CF544A0EEF7 9/5/15 2:20 PM C2A5A72D-247E-4A3A-8909-6BE9674B28C6 8/31/15 11:00 AM C795FECD-25EC-47A9-A8BC-1CE5C7186B01 8/31/15 10:57 AM 8/28/15 9:38 AM D7DFB4B0-EA3E-42EB-A96D-F6D4B4624C8B 8/28/15 9:07 AM 18F0998F-20B0-400E-A3AF-CA8192BF396B 8/28/15 8:09 AM 3BF079BD-6BD4-4023-82C0-0DCC8174D354 8/27/15 7:09 PM

Question owner

Phoxuponyou said

So opening Google Maps the website crashes Firefox? Try running Firefox in Safe Mode to see if that helps: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode?redirectlocale=en-US&redirectslug=Safe+Mode. This will indicate if you have add-ons that need updating or if hardware acceleration is causing issues.
''Phoxuponyou [[#answer-778349|said]]'' <blockquote> So opening Google Maps the website crashes Firefox? Try running Firefox in Safe Mode to see if that helps: https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode?redirectlocale=en-US&redirectslug=Safe+Mode. This will indicate if you have add-ons that need updating or if hardware acceleration is causing issues. </blockquote>

Question owner

restarting firefox in safe mode crashes entire computer

restarting firefox in safe mode crashes entire computer
FredMcD
  • Top 10 Contributor
4246 solutions 59408 answers

BSchweikert said

9A59ED1F-DC18-4001-AAAB-7CF544A0EEF7 9/5/15 2:20 PM C2A5A72D-247E-4A3A-8909-6BE9674B28C6 8/31/15 11:00 AM

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
''BSchweikert [[#answer-778544|said]]'' <blockquote> 9A59ED1F-DC18-4001-AAAB-7CF544A0EEF7 9/5/15 2:20 PM C2A5A72D-247E-4A3A-8909-6BE9674B28C6 8/31/15 11:00 AM </blockquote> Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]
Phoxuponyou 51 solutions 517 answers

Okay, if Safe Mode still crashes, the problem might be outside Firefox.

Quick internet searches found posts like https://support.mozilla.org/en-US/questions/1059732 that point to software updates solving the problem (note that it's not just gfx drivers, but multimonitor software too; gfx in general). These are all on Windows, but checking drivers and updating other software could be the next practical step for solving the issue.

You can always try a Firefox Refresh to clear up bad settings and bloat, https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings. Consecutive updates to Firefox and your profile ageing cause said bloat and can result in bad settings being applied (although Safe Mode should cover this base, the Refresh gives you a new beginning in the normal operating environment).

PS. Submitting the reports as suggested above will help Mozilla deal with this issue in the future.

Okay, if Safe Mode still crashes, the problem might be outside Firefox. Quick internet searches found posts like https://support.mozilla.org/en-US/questions/1059732 that point to software updates solving the problem (note that it's not just gfx drivers, but multimonitor software too; gfx in general). These are all on Windows, but checking drivers and updating other software could be the next practical step for solving the issue. You can always try a Firefox Refresh to clear up bad settings and bloat, https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings. Consecutive updates to Firefox and your profile ageing cause said bloat and can result in bad settings being applied (although Safe Mode should cover this base, the Refresh gives you a new beginning in the normal operating environment). PS. Submitting the reports as suggested above will help Mozilla deal with this issue in the future.

Modified by Phoxuponyou