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Nothing happens when I mouse over or click "help" All other menu items work properly. Win 7 pro, latest FF downloaded and reinstalled.

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  • Last reply by FredMcD

dale_j
dale_j
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I refreshed FF, which did nothing except cost me hours putting back all my add-ons and settings, reinstalled the latest FF from a fresh download from Mozilla, reinstalled the latest Flask, Shockwave, Reader, etc. from Adobe. Disabled and re-enabled other addons, and rebooted the computer between most changes while trying to fix this.

Is safe mode available other than through the 'help' drop-down (which I cannot access)?

Thanks,

Dale

I refreshed FF, which did nothing except cost me hours putting back all my add-ons and settings, reinstalled the latest FF from a fresh download from Mozilla, reinstalled the latest Flask, Shockwave, Reader, etc. from Adobe. Disabled and re-enabled other addons, and rebooted the computer between most changes while trying to fix this. Is safe mode available other than through the 'help' drop-down (which I cannot access)? Thanks, Dale

All Replies (1)

FredMcD
FredMcD
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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

Are you talking about the Firefox tool bar?

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 11.0.06 Adobe PDF Plug-In For Firefox and Netscape 15.8.20082
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.