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video clips won't load or play

Posted

Video clips do not load or play

Video clips do not load or play

Chosen solution

Your system details list doesn't show that the Shockwave Flash plugin is installed and enabled.

  • Firefox/Tools > Add-ons > Plugins

You can find links of the latest Shockwave Flash player for Firefox on this page:

You can verify on the Adobe Flash Players Test Page that the Flash plugin is working and which version you have.


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
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Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.12
  • Google Update
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • NPWLPG
  • Picasa plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RadioRage Installer Plugin Stub for 32-bit Windows
  • 5.1.40728.0
  • iTunes Detector Plug-in

Application

  • Firefox 40.0.3
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
  • Support URL: https://support.mozilla.org/1/firefox/40.0.3/WINNT/en-US/

Extensions

  • WOT 20150708 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • Skype Click to Call 6.13.0.13771 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)
  • Trend Micro BEP Firefox Extension 9.1.0.1030 (tmbepff@trendmicro.com) (Inactive)
  • Trend Micro Osprey Firefox Extension 2.0.0.1039 ({BBB77B49-9FF4-4d5c-8FE2-92B1D6CD696C}) (Inactive)
  • Trend Micro Password Manager Firefox Extension 1.9.0.1188 ({8197dd50-b252-4b08-a1be-1277f22357bb}) (Inactive)
  • Trend Micro Toolbar 9.0.0.1150 ({22181a4d-af90-4ca3-a569-faed9118d6bc}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0046
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 04131028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17461
  • driverDate: 1-10-2012
  • driverDate2:
  • driverVersion: 8.15.10.2622
  • driverVersion2:
  • failures: [u'[GFX1-]: OpenSharedResource failed for format 65']
  • indices: [0]
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17422 solutions 157414 answers

Chosen Solution

Your system details list doesn't show that the Shockwave Flash plugin is installed and enabled.

  • Firefox/Tools > Add-ons > Plugins

You can find links of the latest Shockwave Flash player for Firefox on this page:

You can verify on the Adobe Flash Players Test Page that the Flash plugin is working and which version you have.


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Your system details list doesn't show that the Shockwave Flash plugin is installed and enabled. *Firefox/Tools > Add-ons > Plugins You can find links of the latest Shockwave Flash player for Firefox on this page: * http://www.adobe.com/special/products/flashplayer/fp_distribution3.html You can verify on the Adobe Flash Players Test Page that the Flash plugin is working and which version you have. * http://www.adobe.com/software/flash/about/ ---- Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes