Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

So apparently I got another update to thunderbird today. Now NONE of my emails will download. Never had this problem before.

  • 5 replies
  • 1 has this problem
  • 1 view
  • Last reply by shpage_801

shpage_801
shpage_801
more options

After being gone all day, I come home to see a new version of Thunderbird is up, Aug. 28. My phone tells me I have 9 emails waiting for me, but I can't get any of them to download to my computer. Never happened before. Everything else seems to be working. I did sent out one email ... not sure if it was successful.

After being gone all day, I come home to see a new version of Thunderbird is up, Aug. 28. My phone tells me I have 9 emails waiting for me, but I can't get any of them to download to my computer. Never happened before. Everything else seems to be working. I did sent out one email ... not sure if it was successful.

Chosen solution

That is what I wanted to know.

See http://thunderbirdtweaks.blogspot.com.au/2015/07/logjam-and-thunderbird.html

And the support article based on it. https://support.mozilla.org/en-US/kb/thunderbird-and-logjam

Read this answer in context 👍 0

All Replies (5)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Usually issues with a new version such as you describe are caused by anti virus program. Mostly their firewall component which blocks internet access for the program, although the mail scanners are also probe to failure at this time. Sometime leaving a status message of connecting forever.

Open the error console (Ctrl+Shift+J) clear it and attempt to get your mail. What appear in the error dialog.

shpage_801
shpage_801 Question owner
more options

Ok, tried that. There was a bunch of stuff listed, cleared all. No good. Did it again and showed ... Timestamp: 8/30/2015 12:57:27 PM Error: An error occurred during a connection to imap.veracitynetworks.net:143.

SSL received a weak ephemeral Diffie-Hellman key in Server Key Exchange handshake message.

(Error code: ssl_error_weak_server_ephemeral_dh_key)

Cleared it again. No good. Did it again and still showed the above. Also checked firewall and it is OK. Appreciate your help.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

That is what I wanted to know.

See http://thunderbirdtweaks.blogspot.com.au/2015/07/logjam-and-thunderbird.html

And the support article based on it. https://support.mozilla.org/en-US/kb/thunderbird-and-logjam

shpage_801
shpage_801 Question owner
more options

thanks for your help Matt. Tried that. When I put it over the 'Get Add-ons" I get this message in red at the top ... The add-on downloaded from addons.mozilla.org could not be installed because it appears to be corrupt. I will contact my ISP, but that might be quite some time before they get around to fixing it, if ever. Thanks, Steve

shpage_801
shpage_801 Question owner
more options

wow, you are taking me to places I have never been before ... anyway, I did the first two --- the others were not on my list. It now seems to be working great. THANKS!