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Firefox is blocking opt-in form from showing, how do I fix it?

Posted

I have a website up for a product of mine. When you click on "Download Now" it pops up an email opt-in form from my GetResponse auto responder. It works fine in Chrome and IE but in Firefox it pops up a blank white square. Why won't Firefox display this? You can test it here: http://clickmoves.com/exitsp/ and click on the button to download.

I have a website up for a product of mine. When you click on "Download Now" it pops up an email opt-in form from my GetResponse auto responder. It works fine in Chrome and IE but in Firefox it pops up a blank white square. Why won't Firefox display this? You can test it here: http://clickmoves.com/exitsp/ and click on the button to download.

Chosen solution

I don't know why Firefox is blocking this but I reverted back to an old optin form and now its working

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.15
  • Citrix Online App Detector Plugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • Shockwave Flash 18.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.7.157
  • 5.1.40728.0
  • NPWLPG

Application

  • Firefox 40.0.3
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
  • Support URL: https://support.mozilla.org/1/firefox/40.0.3/WINNT/en-US/

Extensions

  • Firebug 2.0.11 (firebug@software.joehewitt.com)
  • FireShot 0.98.75 ({0b457cAA-602d-484a-8fe7-c1d894a011ba})
  • Link Evaluator 0.9.9.7.1-signed ({2d4271b9-cc9f-4f37-8b1e-340293eacd5c})
  • MeasureIt 0.4.14.1-signed ({75CEEE46-9B64-46f8-94BF-54012DE155F0})
  • New Tab Homepage 0.4.3.1-signed ({66E978CD-981F-47DF-AC42-E3CF417C1467})
  • RAMBack 1.0.1-signed (ramback@pavlov.net)
  • SeoQuake 2.8.17 ({317B5128-0B0B-49b2-B2DB-1E7560E16C74})
  • Share Button for Pinterest 40.0 ({677a8f98-fd64-40b0-a883-b8c95d0cbf17})
  • Troubleshooter 1.1a.1-signed (troubleshooter@mozilla.org)
  • McAfee ScriptScan for Firefox 15.1.0 ({D19CA586-DD6C-4a0a-96F8-14644F340D60}) (Inactive)
  • NO Google Analytics 0.6.1-signed (jid1-JcGokIiQyjoBAQ@jetpack) (Inactive)
  • Print pages to PDF 0.1.9.3.1-signed (printPages2Pdf@reinhold.ripper) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0116
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17461
  • driverDate: 6-26-2011
  • driverDate2:
  • driverVersion: 8.15.10.2430
  • driverVersion2:
  • failures: [u'[GFX1-]: OpenSharedResource failed for format 65', u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(6,12800) Code: 0x80070057', u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(6,12800) Code: 0x80070057', u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(6,12800) Code: 0x80070057', u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(6,12800) Code: 0x80070057', u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(6,12800) Code: 0x80070057']
  • indices: [0, 6, 7, 8, 9, 10]
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
guigs 1072 solutions 11697 answers

It works in Firefox 41, so I am guessing that something changed between the two versions. I also tested it in a VM and it did work in the latest version on Windows 7. Might there be an add on or extension contributing to this?

It works in Firefox 41, so I am guessing that something changed between the two versions. I also tested it in a VM and it did work in the latest version on Windows 7. Might there be an add on or extension contributing to this? *[[Troubleshoot Firefox issues using Safe Mode]]

Chosen Solution

I don't know why Firefox is blocking this but I reverted back to an old optin form and now its working

I don't know why Firefox is blocking this but I reverted back to an old optin form and now its working