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Firefox App Crashes
I copied this from Windows 8.1 crash analysis - I was on eBay at the time. It seems to occur when certain scripts try to run. I also get the "screen freeze" when it occurs on Facebook.
Here's what Windows had to report:
Problem Event Name: APPCRASH Application Name: plugin-container.exe Application Version: 184.108.40.20610 Application Timestamp: 55d69862 Fault Module Name: mozglue.dll Fault Module Version: 220.127.116.1110 Fault Module Timestamp: 55d681db Exception Code: 80000003 Exception Offset: 0000f071 OS Version: 6.3.9600.2.0.0.768.101 Locale ID: 1033 Additional Information 1: 5861 Additional Information 2: 5861822e1919d7c014bbb064c64908b2 Additional Information 3: a10f Additional Information 4: a10ff7d2bb2516fdc753f9c34fc3b069
Thank you for your help!
All Replies (1)
That looks like a hang in the plugin-container process.
You can check for issues caused by plugins and set plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page (plugins are not affected by Firefox Safe Mode)
You can check for problems with current Shockwave Flash plugin versions and try this:
- make sure you have the latest Flash version:
- check for updates for your graphics drive drivers
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
- disable hardware acceleration in the Flash plugin
- disable hardware acceleration in Firefox