Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Attachments in forwarded emails cannot be opened. Why?

  • No replies
  • 1 has this problem
  • 1 view
more options

I have Thunderbird set up with a filter that routinely forwards certain incoming emails (with attached documents) to a small group of other individuals.

It has always worked like a charm. The last two days when such an email gets forwarded...when the recipients click on the attachment they get a message with the name of the document...and "MICROSOFT WORD 97-2004" but nothing opens.

Oddly -- if I manually forward the same original email-- the MS Word attachment opens normally.

I recently upgraded to the Thunderbird 40.0 beta -- could this be the problem?